Customer Relationship Management Consultant - Consulting (B-125072)

RGF HR Agent Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A consulting company in Indonesia is seeking a Customer Relationship Management Consultant to enhance clients' CRM strategies and drive business growth. The role requires at least 5 years of experience with Salesforce, proficiency in Microsoft PowerPoint and Excel, and fluency in English. Responsibilities include delivering projects, supporting sales activities, and conducting research and analysis. This position offers an opportunity to work with clients across various industries.

Qualifications

• Minimum 5 years of experience as a consultant or pre-sales specialist for Salesforce.
• Solid understanding of CRM concepts and business processes.
• Experience serving enterprise clients.

Responsibilities

• Enhance clients’ customer relationship management strategy.
• Support team leader in sales activities.
• Conduct research and analysis on sales, marketing, and customer service processes.
• Support CRM system implementation and configuration.
• Deliver customized CRM solutions to clients.

Skills

Business level in English

Research and analytical skills

Organizational and time-management abilities

Proficiency in Microsoft PowerPoint

Proficiency in Microsoft Excel

Education

Bachelor's degree in Business or Information Systems

Job description

Customer Relationship Management Consultant

Our client is a Japanese consulting company seeking a Customer Relationship Management Consultant.

Responsibilities

• Be part of the consulting team and deliver projects that enhance clients’ customer relationship management strategy, helping them build stronger customer engagement and drive business growth.
• Support the team leader in sales activities, including proposal preparation and client presentations for CRM-related projects.
• Conduct in-depth research and analysis on client’s sales, marketing, and customer service processes to identify areas for improvement.
• Develop innovative ideas and insights to help clients design their future CRM strategy and digital customer experience roadmap.
• Support CRM system implementation and configuration (Salesforce), ensuring smooth adoption and alignment with client’s business goals.
• Collaborate with clients from diverse industries such as retail, manufacturing, financial services, and technology to deliver customized CRM solutions.
• Work closely with internal and client-side teams to ensure successful project delivery, user training, and post-implementation support.
• Other related tasks as assigned.

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field (a reputable university will be a plus).
• Business level in English.
• Minimum 5 years of experience as a consultant or pre‑sales specialist for Salesforce serving enterprise clients.
• Strong proficiency in Microsoft PowerPoint and Excel.
• Solid understanding of CRM concepts and business processes.
• Good research and analytical skills.
• Excellent organizational and time‑management abilities.
• Only CV in English will be processed.