Customer Relationship Associate

PT GENCO NUSANTARA GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A cashback technology company in Jakarta Utara is seeking a Customer Relationship Management Associate. This role involves contacting customers about cashback processes, maintaining professional communication, and documenting interactions. Candidates should have strong communication skills and experience in customer service. The position requires onsite work and the ability to meet daily targets.

Qualifications

• Experience in Customer Service, Telemarketing, Customer Relations, or Customer Success is a plus.
• Strong communication skills and comfortable making calls to a large number of customers.
• Patient, polite, and able to handle various customer personalities.
• Detail-oriented, disciplined, and comfortable working with daily targets.
• Able to work onsite and collaborate with the team.

Responsibilities

• Contact existing customers regarding cashback information and processing updates.
• Conduct regular follow-ups until the cashback process is fully completed.
• Maintain polite, professional, and solution-driven communication.
• Record and update all customer interactions into the system/Google Sheets/CRM.
• Identify customer concerns and provide initial assistance or escalate when needed.
• Prepare daily and weekly progress reports to the Supervisor/Manager.
• Build strong rapport to maintain customer engagement and satisfaction.
• Follow communication and service SOPs set by the company.

Skills

Customer Service

Telemarketing

Customer Relations

Customer Success

Strong Communication Skills

Job description

Contact existing customers regarding cashback information and processing updates.

Conduct regular follow-ups until the cashback process is fully completed.

Maintain polite, professional, and solution-driven communication.

Record and update all customer interactions into the system/Google Sheets/CRM.

Identify customer concerns and provide initial assistance or escalate when needed.

Prepare daily and weekly progress reports to the Supervisor/Manager.

Build strong rapport to maintain customer engagement and satisfaction.

Follow communication and service SOPs set by the company.

Requirements

Experience in Customer Service, Telemarketing, Customer Relations, or Customer Success is a plus.

Strong communication skills and comfortable making calls to a large number of customers.

Patient, polite, and able to handle various customer personalities.

Detail-oriented, disciplined, and comfortable working with daily targets.

Able to work onsite and collaborate with the team.

How many years' experience do you have as a Customer Relationship Management Associate?

PT GENCO NUSANTARA GROUP

Genco is a smart cashback platform designed to make every online transaction more rewarding. Integrated with leading marketplaces such as TikTok Shop and Shopee, Genco allows users to earn instant cashback on every purchase with no extra steps needed.

Beyond shopping, Genco also offers access to various digital products and services. With a simple, secure, and transparent system, Genco brings convenience and real value to your everyday spending.