Customer Relations Officer

Vplus Education; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A digital education platform in Jakarta seeks a Customer Relations Officer to manage customer support and client relationships. This full-time, on-site position emphasizes strong interpersonal skills and analytical abilities, requiring a Bachelor's degree in Business Administration or Marketing. Join us to enhance customer satisfaction and service quality in a dynamic work environment.

Qualifications

• Strong interpersonal skills and experience in client relations.
• Expertise in customer support ensures satisfaction.
• Proficient analytical skills for assessing feedback.

Responsibilities

• Manage customer support and ensure satisfaction.
• Resolve customer inquiries and maintain client relations.
• Analyze feedback to improve service quality.

Skills

Strong Interpersonal Skills

Client Relations experience

Expertise in Customer Support

Analytical Skills

Excellent communication skills

Ability to work independently

Team collaboration

Education

Bachelor's degree in Business Administration

Marketing or a related field

Job description

Company Description

VPlus Education, associated with PT. Victory International and located in Mega Kuningan, South Jakarta, is a digital platform engaged in services and finance. Our mission is to introduce our business to the public and encourage individuals to step outside their comfort zones to develop professionally in the field. We provide an opportunity for personal and professional growth to become successful and professional business people.

Role Description

This is a full-time, on-site role for a Customer Relations Officer, located in Jakarta, Indonesia. The primary responsibilities include managing customer support, ensuring customer satisfaction, resolving customer inquiries, maintaining client relations, and analyzing customer feedback to improve service quality. The role requires daily interaction with clients to foster strong relationships and ensure their needs are met efficiently and professionally.

Qualifications

• Strong Interpersonal Skills and Client Relations experience
• Expertise in Customer Support and ensuring Customer Satisfaction
• Proficient in Analytical Skills for assessing customer feedback and improving services
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively in a team environment
• Previous experience in a customer‑facing role is preferred
• Bachelor's degree in Business Administration, Marketing, or a related field