Customer Relation Officer

Pt. Solid Gold Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.668.000 - 401.338.000; Full time

Job summary

A leading financial services company located in Jakarta is seeking a full-time Customer Relation Officer. Responsibilities include managing customer inquiries, ensuring satisfaction, and providing effective support. Candidates should have excellent communication skills, experience in customer relations, and a Bachelor's degree in a relevant field. This role offers an opportunity to develop strong client relationships in a collaborative environment.

Responsibilities

• Manage and respond to customer inquiries.
• Ensure customer satisfaction and maintain positive client relations.
• Provide customer support and handle complaints.
• Analyze customer feedback to improve services.

Skills

Strong Interpersonal Skills

Customer Satisfaction abilities

Experience in providing Customer Support

Maintaining Client Relations

Analytical Skills

Excellent communication skills

Problem-solving skills

Teamwork

Education

Bachelor's degree in Business, Communications, or related field

Job description

Company Description

Role Description

This is a full-time on-site role for a Customer Relation Officer located in Jakarta, Indonesia. The Customer Relation Officer will be responsible for managing and responding to customer inquiries, ensuring customer satisfaction, and maintaining positive client relations. Day-to-day tasks include providing customer support, handling customer complaints, and analyzing customer feedback to improve services and offerings.

Qualifications

• Strong Interpersonal Skills and Customer Satisfaction abilities
• Experience in providing Customer Support and maintaining Client Relations
• Analytical Skills to evaluate customer feedback and improve service quality
• Excellent communication and problem-solving skills
• Ability to work in a team-oriented environment
• Experience in the financial services industry is a plus
• Bachelor's degree in Business, Communications, or a related field