Customer Relation Division

Victory International Jakarta Sona; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service firm in Jakarta is seeking a Customer Relation professional. The role involves managing customer interactions, ensuring satisfaction, and providing support. Successful candidates will have strong interpersonal skills, experience in customer service, and ideally a bachelor's degree in Business Administration. Candidates should be adept at multitasking and communication, ready to enhance client relations and satisfaction.

Responsibilities

• Manage customer interactions and ensure customer satisfaction.
• Provide outstanding customer support and address inquiries.
• Resolve any issues or complaints from customers.
• Gather and analyze customer feedback to improve services.

Skills

Strong Interpersonal Skills

Proven experience in Customer Satisfaction

Excellent Analytical Skills

Effective communication skills

Ability to multitask

Education

Bachelor's degree in Business Administration

Job description

Role Description

This is a full‑time on‑site role for a Customer Relation Division located in Jakarta, Indonesia. The Customer Relation Division will be responsible for managing customer interactions and ensuring high levels of customer satisfaction. Day-to-day tasks include providing outstanding customer support, addressing customer inquiries while offering products, resolving any issues or complaints, maintaining positive client relations, and gathering and analyzing customer feedback to improve services.

Qualifications

• Strong Interpersonal Skills and the ability to maintain positive client relations
• Proven experience in Customer Satisfaction and Customer Support
• Excellent Analytical Skills to gather and interpret customer feedback
• Effective communication skills, both written and verbal
• Ability to multitask and manage time efficiently
• Maintaining relationship while marketing or sales
• Experience in a similar role or industry is advantageous
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred