Customer Platform Specialist

PT Mid Solusi Nusantara (MEKARI); Jakarta Utara; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading SaaS company in Indonesia seeks a candidate to enhance aftersales tools and manage customer platforms. Candidates should have a Bachelor's degree in IT-related fields and strong skills in SQL and customer engagement metrics. The role offers competitive salary, health benefits, and flexible working hours within a dynamic environment.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Allowance for sports activities

Qualifications

• Proven experience managing customer platforms.
• Strong proficiency in SQL and data visualization tools.
• Experience in designing data integration schemes and API workflows.

Responsibilities

• Analyze and develop tools for aftersales teams.
• Manage KPIs for platform enablement.
• Lead digitalization projects.

Skills

SQL

Data visualization tools

Communication skills

Problem-solving skills

Technical documentation

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in Business Analytics

Tools

Zendesk

Moengage

Mixpanel

CRM (Zoho)

Tableau

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Analyze, develop, and monitor tools and technologies for business process excellence across aftersales teams
• Track platform enablement KPIs
• Troubleshoot content-related technical issues
• Support internal access/permission setup
• Ensure data validity and consistency
• Monitor data closely and provide recommendations
• Communicate regularly with internal stakeholders
• Act as a technology enabler for aftersales teams
• Lead internal digitalization projects
• Push platform utilization and adoption

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Analytics, or a related technical field.
• Proven experience managing customer platforms (e.g., Zendesk, Moengage, Mixpanel) and CRM (Zoho).
• Strong proficiency in SQL and data visualization tools (Tableau is a huge plus).
• Experience in designing and managing complex data integration schemes and API workflows.
• Ability to develop, analyze, and evaluate key business metrics (e.g., customer engagement scores).
• Excellent communication skills; comfortable liaising between technical (Engineering) and non-technical (Customer Ops) teams.
• A process-oriented mindset with experience creating SOPs and technical documentation.
• Strong analytical and problem‑solving skills.

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

We wish you the best. Hope to see you around soon!

Computer Software & Networking 1,001-5,000 employees