Customer Platform Specialist

Mekari; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading SaaS company in Indonesia is looking for a candidate to analyze and develop tools for business process excellence. Responsibilities include monitoring KPIs, troubleshooting issues, and leading digitalization projects. Ideal applicants should have a bachelor's degree in a relevant field and strong SQL and analytical skills. Competitive salary and benefits with flexible working hours provided.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Sports activities allowance

Qualifications

• Proven experience managing customer platforms.
• Experience designing and managing complex data integration schemes.
• Ability to evaluate key business metrics.

Responsibilities

• Analyze, develop, and monitor tools for business process excellence.
• Support internal access/permission setup.
• Lead internal digitalization projects.

Skills

Strong proficiency in SQL

Data visualization tools (Tableau)

Analytical and problem-solving skills

Excellent communication skills

Education

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Analytics, or related technical field

Tools

CRM (Zoho)

Zendesk

Moengage

Mixpanel

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Analyze, develop, and monitor tools and technologies for business process excellence across aftersales teams
• Track platform enablement KPIs
• Troubleshoot content-related technical issues
• Support internal access/permission setup
• Ensure data validity and consistency
• Monitor data closely and provide recommendations
• Communicate regularly with internal stakeholders
• Act as a technology enabler for aftersales teams
• Lead internal digitalization projects
• Push platform utilization and adoption

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Analytics, or a related technical field.
• Proven experience managing customer platforms (e.g., Zendesk, Moengage, Mixpanel) and CRM (Zoho).
• Strong proficiency in SQL and data visualization tools (Tableau is a huge plus).
• Experience in designing and managing complex data integration schemes and API workflows.
• Ability to develop, analyze, and evaluate key business metrics (e.g., customer engagement scores).
• Excellent communication skills; comfortable liaising between technical (Engineering) and non-technical (Customer Ops) teams.
• A process-oriented mindset with experience creating SOPs and technical documentation.
• Strong analytical and problem-solving skills.

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly‑asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!