Customer Expert - Surakarta Site (Full-time | Permanent Night Shift)

Teleperformance; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global customer service firm is seeking a Customer Expert in Surakarta for a permanent night shift role. This position involves handling live chats and providing customer support. Ideal candidates are fresh graduates or experienced professionals with strong English skills and problem-solving abilities. Competitive salary and clear career growth opportunities are offered.

Benefits

Competitive salary

Monthly performance incentives

Holiday pay for public holidays

Career growth opportunities

Qualifications

• Minimum GPA of 2.75 required.
• Willing to work on a permanent night shift schedule.
• Fresh graduates welcome.

Responsibilities

• Provide timely support to customers via live chat.
• Escalate priority issues appropriately.
• Assist customers with basic technical issues.
• Meet performance targets.
• Collaborate with team to improve customer experience.

Skills

Strong English skills (written & spoken)

Good problem-solving skills

Multitasking skills

Typing speed 50+ WPM

Fast learner

Education

Minimum D3/Bachelor’s degree

Job description

Customer Expert - Surakarta Site (Full-time | Permanent Night Shift)

(Full-time | Permanent Night Shift)

Are you a fresh graduate eager to start your career or an experienced customer service professional looking for your next challenge? Join us as an English Customer Service Representative in our Yogyakarta site! This is a permanent night shift role, focused mainly on handling live chats with great opportunities for career growth.

What You’ll Do

• Provide timely and helpful support to customers via live chat.
• Escalate priority issues through the right channels.
• Assist customers with basic technical issues using provided scripts.
• Meet performance targets set by the company and client.
• Collaborate with your team to continuously improve the customer experience.

What We’re Looking For

• Minimum D3/Bachelor’s degree in any field (GPA ≥ 2.75).
• Strong English skills (written & spoken) - tested in recruitment.
• Fresh graduates & experienced customer service reps are welcome!
• Willing and able to work on a permanent night shift schedule.
• Good problem-solving and multitasking skills.
• Typing speed 50+ WPM is a plus.
• Fast learner, independent, and ready to work.
• Available to start in July 2025.

What You’ll Get

• Competitive salary (above Surakarta UMR).
• Monthly performance incentives & project allowance.
• Holiday pay for working on public holidays.
• Clear career growth opportunities in a multinational environment.

At our core, we celebrate diversity and inclusion. We welcome candidates from all backgrounds, experiences, and identities - because we believe the best teams are built by bringing different perspectives together

👉 Apply now and build your career with us!