Customer Expert - Surakarta Site (Full-time | Permanent Night Shift)

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Surakarta is hiring an English Customer Service Representative for a permanent night shift role. The position involves providing support via live chat and requires strong English skills. Fresh graduates are welcome. This role offers competitive pay, performance incentives, and great career growth opportunities in a diverse environment.

Benefits

Competitive salary (above Surakarta UMR)

Monthly performance incentives & project allowance

Shifting & overtime allowances

Holiday pay for public holidays

BPJS Kesehatan & BPJS Ketenagakerjaan

Career growth opportunities

Qualifications

• Able to work on a permanent night shift schedule.
• Fresh graduates and experienced customer service reps are welcome.
• Available to start in July 2025.

Responsibilities

• Provide timely and helpful support to customers via live chat.
• Escalate priority issues through the right channels.
• Assist customers with basic technical issues using provided scripts.
• Meet performance targets set by the company and client.
• Collaborate with your team to continuously improve the customer experience.

Skills

Strong English skills (written & spoken)

Problem-solving skills

Multitasking skills

Typing speed 50+ WPM

Fast learner

Education

Minimum D3/Bachelor’s degree in any field (GPA ≥ 2.75)

Job description

🚀 We’re Hiring: English Customer Service Representatives - Surakarta Site

(Full-time | Permanent Night Shift)

Are you a fresh graduate eager to start your career or an experienced customer service professional looking for your next challenge? Join us as an English Customer Service Representative in our Yogyakarta site! This is a permanent night shift role, focused mainly on handling live chats with great opportunities for career growth.

What You’ll Do

• Provide timely and helpful support to customers via live chat.
• Escalate priority issues through the right channels.
• Assist customers with basic technical issues using provided scripts.
• Meet performance targets set by the company and client.
• Collaborate with your team to continuously improve the customer experience.

What We’re Looking For

• Minimum D3/Bachelor’s degree in any field (GPA ≥ 2.75).
• Strong English skills (written & spoken) - tested in recruitment.
• Fresh graduates & experienced customer service reps are welcome!
• Willing and able to work on a permanent night shift schedule.
• Good problem-solving and multitasking skills.
• Typing speed 50+ WPM is a plus.
• Fast learner, independent, and ready to work.
• Available to start in July 2025.

What You’ll Get

• Competitive salary (above Surakarta UMR).
• Monthly performance incentives & project allowance.
• Shifting & overtime allowances.
• Holiday pay for working on public holidays.
• BPJS Kesehatan & BPJS Ketenagakerjaan.
• Clear career growth opportunities in a multinational environment.

We’re looking for passionate individuals - whether you’re just starting out or already experienced in customer service - ready to grow and make an impact.

At our core, we celebrate diversity and inclusion. We welcome candidates from all backgrounds, experiences, and identities - because we believe the best teams are built by bringing different perspectives together

👉 Apply now and build your career with us!