Customer Expert

Teleperformance; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational customer service company is seeking a Customer Expert (Bahasa Melayu Speaker) to join the team in Bali. The successful candidate must possess strong communication skills in Bahasa Melayu and English, along with a passion for helping customers. Responsibilities include providing guidance, resolving inquiries, and ensuring excellent customer service while collaborating with international teams. This role offers competitive salary packages, international exposure, and opportunities for training and career development.

Benefits

Competitive salary package

International work exposure

Supportive and multicultural team

Training and career development opportunities

Qualifications

• Fluent in Bahasa Melayu (spoken & written).
• Experience in customer service or contact/call center.
• Experience in a Bahasa Melayu speaking environment is a plus.

Responsibilities

• Support customers and provide guidance.
• Resolve inquiries and deliver excellent customer service.
• Work closely with international teams.

Skills

Communication skills in Bahasa Melayu

Customer service experience

Intermediate English proficiency

Education

Diploma or Bachelor’s degree

Job description

Onboarding Date: Monday, 23rd February 2026

Job Description

We are looking for a Customer Expert (Bahasa Melayu Speaker) to join our growing team in Bali! If you have strong communication skills in Bahasa Melayu, excellent English proficiency, and a passion for helping customers, we want to hear from you. In this role, you will support the customers, provide guidance, resolve inquiries, and deliver excellent customer service while working closely with international teams.

Responsibilities

Support customers, provide guidance, resolve inquiries, and deliver excellent customer service in collaboration with international teams.

Requirements

• Native or fluent level of Bahasa Melayu (spoken & written).
• Experience in Customer Service & Contact/ Call Center is a must!
• Intermediate English skills acceptable.
• Experience studying or working in a Bahasa Melayu speaking environment, or experience communicating with customers/communities from Malaysia, is a plus!
• Education: minimum Diploma or Bachelor’s degree.

Benefits

• Competitive salary package
• International work exposure
• Supportive and multicultural team
• Training and career development opportunities

About Teleperformance

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.