Customer Expert Experienced

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Surakarta, Indonesia, is looking for a Customer Service Representative. The role involves managing customer inquiries via various channels and requires a Bachelor's degree along with at least 6 months of relevant experience. Excellent communication skills in Bahasa Indonesia are essential. A fun office environment and potential career path are included as benefits.

Benefits

Competitive salary

Fun office

Career path

Diversity environment

Qualifications

• Minimum 6 months experience as Customer Service / Call Center in BPO or related company.
• Experienced in E-Commerce buyer/seller/creator services.
• Minimum GPA of 2.75.

Responsibilities

• Manage incoming customer inquiries via call and email, live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate information using the right methods/tools.
• Handle customer complaints and ensure resolution.

Skills

Customer orientation

Excellent communication skills in Bahasa Indonesia

Ability to multi-task

Proficient in Microsoft Office

Adaptability

Teamwork

Education

Bachelor's degree

Tools

CRM software (e.g., Salesforce)

Job description

Responsibilities

• Manage incoming customer inquiries via call and email, live chat.
• Willing to working 24 hours
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Have experienced min. 6 months as Customer Service / Call Center in BPO or any related company
• Experienced in E-Commerce buyer/seller/creator services
• S1 or bachelor's degree
• Minimum GPA 2.75
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in Bahasa Indonesia (Smiling Voice)
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.

Benefits

Competitive salary, fun office, career path, and diversity environment.