Customer Experience Manager

Ace Padel Club; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A premier sports facility is seeking a Front Office Manager to lead operations at the Ace Padel Club. Responsibilities include managing daily operations, ensuring accurate scheduling, and driving occupancy through sales efforts. Candidates must have at least 3 years of leadership experience in customer service, possess strong communication skills, and be familiar with booking systems. This role requires weekend availability and offers a dynamic work environment in Tangerang, Indonesia.

Qualifications

• Minimum 3 years experience in front office or customer service leadership.
• Strong sales skills to drive bookings and maintain high occupancy.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee daily front office operations.
• Ensure accurate scheduling of courts and coaching sessions.
• Drive occupancy through proactive sales efforts.

Skills

Sales skills

Customer service skills

Communication skills

Tools

Booking/CRM systems (e.g., Qontak)

Job description

To lead front office operations and deliver excellent customer service through accurate bookings, efficient communication, and strong sales-driven occupancy management.

Key Responsibilities

Oversee daily front office operations: check-in/out, bookings, cashier, and customer inquiries.

Ensure accurate scheduling of courts, coaching sessions, programs, and events.

Provide clear information on club facilities.

Drive occupancy through proactive sales efforts, customer engagement, and maximizing booking opportunities.

Maintain service standards and handle customer concerns professionally.

Train and supervise the front office team in SOPs, communication, sales handling, and product knowledge.

Coordinate with Coaches, Facility, and Marketing for smooth operations.

Maintain accurate daily reports: occupancy, booking data, transactions, and customer service logs.

Ensure consistent usage of communication platforms such as Qontak.

Requirements

Minimum 3 years experience in front office or customer service leadership.

Strong sales skills to drive bookings and maintain high occupancy.

Excellent communication and customer service abilities.

Experience managing and training a front office team.

High accuracy in scheduling, bookings, and operational coordination.

Familiarity with booking/CRM systems (e.g., Qontak) is a plus.

Willing to work on weekends.

Willing to be place in Ace Padel Club Karawaci.

West Jakarta, Jakarta, ID

PT. AFID MANAGEMENT SERVICES