Customer Experience (Contract Based)

Bibit.id; Penengahan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A financial services company in Indonesia is seeking a passionate Customer Experience representative. This role is perfect for fresh graduates with excellent communication skills and a strong interest in investment and capital markets. Responsibilities include serving as the primary contact for users, keeping them informed about products, and liaising with stakeholders. Ideal candidates should possess problem-solving abilities and a customer-oriented mindset.

Qualifications

• Strong interest in investment and capital markets, preferably in stocks.
• Able to type quickly with minimal errors.
• Willing to work in a shifting arrangement.

Responsibilities

• Serve as the primary point of contact for users.
• Keep users informed about products, features, and updates.
• Liaise with internal and external stakeholders for service delivery.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Customer-oriented mindset

Education

Fresh graduates in Finance, Accounting, Business Management, or related fields

Job description

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This role is ideal for fresh graduates with an interest in the investment and capital markets.

Responsibilities

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

Requirements

• Fresh graduates in Finance, Accounting, Business Management, or any related fields.
• Strong interest in investment and capital markets (preferably in stocks).
• Excellent written and verbal communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to type quickly with minimal errors.
• Customer-oriented mindset with a passion for delivering excellent service.
• Willing to work in a shifting arrangement.
• Having a capital market license is a plus.