Customer Experience Analyst Supervisor

PT. Tri Adi Bersama; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare company is looking for an Operational Excellence Assistant Manager to drive efficiency in E-Commerce fulfillment. This role involves monitoring system integrations, analyzing order flows, managing master data, and delivering operational performance reports. Candidates should possess a Bachelor's degree, at least 2 years of experience in related roles, and strong data analysis skills. Familiarity with relevant systems including WMS, OMS, and ERP is essential.

Qualifications

• Minimal Bachelor's degree (S1) from any field with a proven track record.
• Proven experience in related roles with a minimum of 2 years in E-Commerce Fulfillment & Enabler. Strong data analysis skills expected.
• Experience with WMS, OMS, ERP, and marketplace seller center systems.

Responsibilities

• Monitor and troubleshoot integration across systems to ensure synchronization.
• Analyze order flow and fulfillment performance to identify trends and propose process adjustments.
• Manage master data and perform inventory reconciliation, resolving discrepancies.

Skills

Data analysis skills

Process improvement mindset

Customer experience

Basic SQL

Familiarity with dashboard/reporting tools

Education

Bachelor's degree

Tools

Excel

Google Sheets

WMS

OMS

ERP

Job description

Operational Excellence Assistant Manager

PT.CENTRAL MEDIKA SEHAT, South Jakarta, Jakarta, ID

Responsibilities

• Monitor and troubleshoot integration across OMS, WMS, ERP, and marketplace seller center to ensure smooth order and SKU synchronization.
• Analyze order flow, fulfillment performance, and return patterns to identify trends, propose and adjust processes for better efficiency.
• Manage master data (SKU, pricing, mapping) and perform inventory reconciliation between physical stock, WMS, and client systems, resolving discrepancies.
• Build and deliver operational performance reports with clear data visualization (dashboards, charts) to communicate SLA compliance, fulfillment rate, and process accuracy to management and clients.
• Coordinate with Client, Operations, Tech, and 3PL logistics partners to resolve escalations and maintain agreed SLA on order fulfillment.
• Drive continuous improvement by documenting recurring issues, recommending workflow optimizations, and supporting system enhancement projects.

Qualifications

• Minimal Bachelor's degree (S1) from any field with proven track record.
• Proven experience in customer experience analyst, data analyst, control tower or a related role, with a minimum of 2 years of experience in E-Commerce Fulfillment & Enabler as well as Warehouse industry.
• Strong data analysis skills (Excel/Google Sheets: pivot tables, lookups; basic SQL is a plus).
• Experience with WMS, OMS, ERP, and marketplace seller center systems.
• Familiarity with dashboard/reporting tools.
• Understanding of basic API/integration logs and data flows.
• Process improvement mindset – able to proactively find bottlenecks and suggest better workflows.