Customer Experience After Sales

Ruangguru for Business; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading educational startup in Indonesia is seeking a candidate to manage Ruangguru Privat leads from inquiry to pre-payment approval. You will collaborate with nationwide agents to ensure effective student-teacher matchmaking. A bachelor's degree is required, and experience in customer support is preferred. Strong time-management, communication, and problem-solving skills are essential. The role allows for work from home after an on-site onboarding week.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience as a customer associate or in an operational role is a strong plus.
• Strong time-management, interpersonal, and communication skills.

Responsibilities

• Manage Ruangguru Privat leads from initial inquiry to pre-payment approval.
• Collaborate closely with nationwide agents and teacher associates.

Skills

Time management

Interpersonal skills

Communication skills

Critical thinking

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

Job Descriptions

• Manage Ruangguru Privat leads (private course product) from initial inquiry to pre-payment approval, ensuring alignment with teacher availability.
• Collaborate closely with nationwide agents and teacher associates to facilitate effective student–teacher matchmaking.

Job Requirements

• Bachelor’s degree in a relevant field.
• Experience as a customer associate or in an operational role is a strong plus.
• Strong time-management, interpersonal, and communication skills.
• Critical thinking and problem-solving abilities
• Solid understanding of business metrics and KPIs
• Work From Home (WFH) role with a mandatory on-site (WFO) onboarding during the first week.