Customer Engagement

Pt Mid Solusi Nusantara (Mekari); Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in client services in Jawa Barat is seeking a Customer Relations Officer. The role involves engaging with clients via social media and phone, managing leads, and coordinating with internal teams to foster better customer experiences. Ideal candidates should have proficiency in social media platforms and Microsoft Office.

Qualifications

• Ability to create original digital content.
• Strong communication skills for client engagement.

Responsibilities

• Respond to WhatsApp and phone chats during business hours.
• Register new leads and assign them to the right team.

Skills

Social media proficiency

Microsoft Office proficiency

Job description

Customer Relations Officer

Kembangan, Jakarta IDR4000000 - IDR6000000 Y PT. Hastha Raga Mulia (Raia Pilates and Beyond)

Job Description

The ideal candidate is a hard-working team player who will play a critical role in creating original digital content across various social media platforms.

Client Engagement & Support

• Respond to WhatsApp and phone chats during business hours
• Register new leads, assign to the right team

Send updates and reminders (WhatsApp, Email, etc.)

Follow up with leads, reschedule sessions, support upselling

• Coordinate with instructors & internal teams

Qualifications

• Proficiency in many social media platforms
• Fluency in Microsoft Office suite (Excel, Word, PowerPoint, etc.)