Customer Development Manager – Food Services – Surabaya (East Java)

Flora Food Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global food company is seeking a Customer Development Manager in Surabaya, East Java, to lead commercial expansion in the food service sector. This role involves identifying key accounts, building relationships, and driving revenue growth. Ideal candidates will have 3–5 years of experience in customer development and a proven track record in strategic account management. The position offers competitive salary, medical insurance, and opportunities for professional growth.

Benefits

Competitive Monthly Salary

Performance Bonus

Medical Insurance

Private Medical Care

Employee Retirement Program

Qualifications

• 3–5 years of experience in customer development, key account management, or food service sales.
• Proven track record of acquiring and growing strategic accounts.
• Highly motivated, entrepreneurial, and results-oriented.

Responsibilities

• Identify and acquire new key accounts in the HORECA and institutional segments.
• Develop and execute customer development strategies tailored to the food service market.
• Build and maintain strong relationships with decision-makers and influencers.

Skills

Customer development

Key account management

Strong negotiation skills

Communication

Relationship building

MS Excel

CRM tools

Job description

About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business. Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.

Customer Development Manager – Food Services – Surabaya (East Java)

Location: Based in Surabaya | Coverage: East Java

Work Type: Onsite

Benefits: Competitive Monthly Salary + Performance Bonus + Medical Insurance

About The Role

We are looking for a highly driven and strategic Customer Development Manager – Food Services to lead our commercial expansion in East Java. This is a hunter-style role focused on acquiring and developing high‑potential accounts in the food service channel, including hotels, restaurants, catering companies, and institutional buyers. You will be responsible for identifying new opportunities, building strong commercial relationships, and driving sustainable revenue growth.

Key Responsibilities

• Identify and acquire new key accounts in the HORECA and institutional segments
• Develop and execute customer development strategies tailored to the food service market
• Build and maintain strong relationships with decision‑makers and influencers
• Lead negotiations and manage trade terms with strategic partners
• Collaborate with internal teams (marketing, supply chain, finance) to deliver customer solutions
• Monitor market trends and competitor activities to inform business strategy
• Ensure execution of pricing, promotions, and product placement strategies
• Deliver on monthly, quarterly, and annual sales targets

Who We’re Looking For

• 3–5 years of experience in customer development, key account management, or food service sales
• Proven track record of acquiring and growing strategic accounts
• Strong negotiation, communication, and relationship‑building skills
• Commercially savvy with a hunter mindset and strategic thinking
• Proficiency in MS Excel and CRM tools
• Highly motivated, entrepreneurial, and results‑oriented

What We Offer

• A high‑impact role in a company with strong market presence
• Attractive benefits including Private Medical Care and Employee Retirement Program
• Opportunities to lead strategic initiatives and shape market growth
• A collaborative and agile team culture with top industry professionals

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.