Customer Development Manager

Tohtonku Sdn Bhd; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A personal and skin care company is seeking a Customer Development Manager to drive business growth in Jakarta Utara. The role involves strategic sales planning, customer relationship management, and market expansion. The ideal candidate will have over 5 years of FMCG sales experience, proven leadership skills, and expertise in developing strong customer relationships. Competitive benefits and a focus on professional development are emphasized.

Qualifications

• 5+ years of experience in FMCG sales, with at least 2 years in a managerial or leadership role.
• Proven track record in distributor management, customer development, and trade execution.

Responsibilities

• Achieve monthly and annual sales targets and identify growth opportunities.
• Develop and execute strategic sales plans and promotional activities.
• Build and maintain strong relationships with distributors and retailers.
• Oversee budgeting, forecasting, and financial performance.
• Conduct market research and recommend data-driven improvements.
• Lead and mentor 3rd party sales teams.

Skills

FMCG sales experience

Data-driven decision-making

Leadership

Strong communication skills

Negotiation skills

Analytical skills

Education

Bachelor’s Degree in Marketing, Business, Management or related field

Tools

Microsoft Excel

Data analysis tools

Job description

We are looking for a Customer Development Manager to drive business growth and operational excellence for Tohtonku’s key customers — including stores, accounts, distributors, and sub-distributors. This role focuses on strategic sales planning, customer relationship management, and market expansion to achieve sustainable growth and profitability.

The ideal candidate is a results-oriented leader with strong FMCG experience, data-driven decision-making skills, and the ability to lead teams, manage stakeholders, and execute effective go-to-market strategies.

Key Responsibilities

• Achieve monthly and annual sales targets, identify growth opportunities, and ensure profitability.
• Develop and execute strategic sales plans, trade calendars, launches, and promotional activities.
• Build and maintain strong relationships with distributors, retailers, and key accounts.
• Oversee budgeting, forecasting, and financial performance for assigned channels.
• Conduct market research, analyze trends and competitor activities, and recommend data-driven improvements.
• Collaborate cross-functionally with Marketing, Supply Chain, Finance, and Trade Marketing to ensure alignment on sales strategies and stock management.
• Lead, coach, and mentor 3rd party sales teams to ensure performance excellence and alignment with company values.
• Ensure operational compliance with company policies, industry standards, and ethical guidelines.
• Prepare and present regular sales reports and forecasts to senior management.

Qualifications

• Bachelor’s Degree in Marketing, Business, Management, or related field.
• Minimum 5 years of experience in FMCG sales, with at least 2 years in a managerial or leadership role.
• Proven track record in distributor management, customer development, and trade execution.
• Strong communication, negotiation, and analytical skills.
• Proficient in Microsoft Excel and data analysis tools.

Personal Attributes

• Strong commercial acumen and strategic mindset.
• Collaborative, organized, and results-driven.
• Excellent leadership, interpersonal, and presentation skills.

About TOHTONKU

We are TOHTONKU, a growing personal and skin care company in Malaysia with iconic brands: Follow Me, Nutox, Nanowhite, Ubermen. We are the sole Kobayashi's distributor for Kool Fever and Ammeltz Yoko Yoko. We believe in the power of great personal care to boost one's confidence and achieve one's best self. We aspire to make people look good and beautiful inside out so everyone can truly become their best self. That's the BEAUTY of #LifeAtTOHTONKU.