Customer Care Specialist

PT Apex Nusantara Indo; Jakarta Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Indonesia is seeking a dynamic customer service and administrative professional. The ideal candidate should have at least a Bachelor's degree in Commerce or Science and 2-3 years of experience in the customer service industry. Proficiency in SAP and MS Office is essential, along with strong English communication skills. Duties include coordinating service processes and managing overdue accounts receivable. Applicants must be proactive and able to work under pressure, ensuring a high standard of customer service.

Qualifications

• Minimum 2-3 years of experience in customer service and administrative roles.
• Ability to understand business challenges and customer service requirements.
• Experience with hotel and travel arrangements.

Responsibilities

• Coordinate the service process from customer calls to invoicing.
• Manage overdue accounts receivable.

Skills

Customer service orientation

Proactive work style

Verbal and written English communication

Education

Bachelor Degree in Commerce/Science or related fields

Tools

SAP

MS Office (Word, Excel, Outlook)

Job description

• Min Bachelor Degree majoring in Commerce/Science or related fields
• Min 2-3 years experiences in customer service industry and administrative
• Strong knowledge of SAP, MS Office, including Word, Excel and Outlook
• Good English communication written and verbal
• Ability to understand the business and its challenges
• Good knowledge of customer service requirements
• Able to make hotel and travel arrangements
• Efficiency in service coordination process (customer call to invoicing cycle)
• Overdue Accounts Receivable
• Customer oriented and proactive work style, highly reliable and accountable
• Act dynamically and pragmatically under pressure