Customer Care Representative

Pt Belawan New Container Terminal; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading international container terminal in Indonesia is seeking a Customer Care Representative. This full-time on-site role focuses on handling customer support inquiries, ensuring customer satisfaction, and providing exceptional customer service. Ideal candidates should have a relevant degree, 2-3 years of experience in terminal, shipping, or logistics, and strong skills in both Indonesian and English. Proficiency in MS Office is essential, and candidates should thrive in a fast-paced environment.

Qualifications

• 2-3 years' experience in terminal, shipping, and logistics preferred.
• Ability to collect and manage data.

Responsibilities

• Handle customer support inquiries and ensure customer satisfaction.
• Provide exceptional customer service and resolve issues promptly.

Skills

Good Indonesian and English both oral and written

Proactive, hands on, and take ownership of the issue arise

Strong analytical and problem-solving skills

Strong organizational skills

Ability to work in fast-paced environment

Education

Diploma / Bachelor degree from reputable university

Tools

MS Office (Outlook, Excel, Word, PowerPoint)

Job description

Company Description

Belawan Port is the largest port and gateway to the economy on the island of North Sumatra. PT Belawan New Container Terminal is owned by PELINDO and INA-DP World commenced its operation on January 12, 2024. It is an international container terminal to support the smooth flow of international trade on the island of Sumatra. Our key emphasis is to improve the level of work safety at the terminal as well as efficiency and improvement of operational performance gradually.

Role Description

This is a full-time on-site role for a Customer Care Representative at PT Belawan New Container Terminal, located in Belawan. The Customer Care Representative will be responsible for handling customer support inquiries, ensuring customer satisfaction, and providing exceptional customer service. The role involves communicating with customers, addressing their concerns, and resolving issues promptly and efficiently.

Qualifications

• Diploma / Bachelor degree from reputable university
• 2-3 years' experiences in terminal, shipping, and logistics preferred
• Good Indonesian and English both oral and written
• Familiar with MS Office (outlook, excel, word, and power point)
• Proactive, hands on, and take ownership of the issue arise
• Strong analytical and problem-solving skills
• Ability to collect andmanagedata
• Strong organizational skills
• Ability to work in fast-paced environment