Customer Care Manager

Pengiklan Anonim; Jakarta Selatan; On-site; IDR 499.417.000 - 749.127.000; Full time

Job summary

A leading service provider in Jakarta Selatan is seeking a Customer Care Manager to lead their customer service team. This role focuses on delivering exceptional customer experiences, driving service excellence, and enhancing customer satisfaction and retention. Ideal candidates will have 5+ years in customer service and solid leadership skills. Join a dynamic environment where you can make an impact on customer loyalty and team success.

Qualifications

• Minimum 5 years of experience in customer service, preferably in a tech or service-based industry.
• Strong leadership and communication skills required.
• Excellent command of English and customer-focused problem-solving mindset.

Responsibilities

• Lead and motivate customer care team to achieve service standards.
• Define goals and implement effective customer service strategies.
• Oversee customer support operations and issue resolution.

Skills

Leadership

Communication

Problem-solving

Education

Diploma or Bachelor's Degree in Business

Job description

We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.

Responsibilities:

• Lead and motivate a customer care team to achieve service standards and KPIs.
• Define clear goals and implement effective customer service strategies.
• Oversee customer support operations, including issue resolution and escalation.
• Develop initiatives to improve customer satisfaction, loyalty, and retention.
• Provide leadership, training, and guidance to ensure team competency.
• Prepare regular performance and service reports for management review.

Requirements:

• Diploma or Bachelor’s Degree in Business or related field.
• Minimum 5 years’ experience in customer service, preferably in a tech or service-based industry.
• Strong leadership and communication skills.
• Excellent command of English.
• Problem‑solving mindset with innovative and customer‑focused approach.