Customer Care Manager

The Imagination Travel Company; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A travel service company in Jakarta is seeking a full-time Customer Care Manager. The role involves overseeing customer service activities, ensuring customer satisfaction, and developing effective strategies. The ideal candidate will have strong analytical and communication skills, along with proven leadership abilities and industry experience. This position offers the opportunity to lead a team of customer service representatives in achieving service excellence.

Qualifications

• Experience in customer satisfaction and service management.
• Strong analytical and communication skills.
• Proven ability to lead and manage a team.

Responsibilities

• Oversee customer service activities and develop effective strategies.
• Ensure customer satisfaction and manage customer support.
• Handle customer inquiries and resolve complaints.
• Analyze customer feedback to lead a team towards service excellence.

Skills

Customer Satisfaction

Customer Service Management

Customer Support

Analytical Skills

Communication skills

Leadership

Education

Bachelor's degree in Business Administration

Hospitality Management

Job description

Overview

Company Description

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Role Description

This is a full-time on-site role for a Customer Care Manager located in Jakarta. The Customer Care Manager will be responsible for overseeing customer service activities, ensuring customer satisfaction, managing customer support, and developing effective customer service strategies. Daily tasks include handling customer inquiries, resolving complaints, analyzing customer feedback, and leading a team of customer service representatives to achieve service excellence.

Responsibilities

Note: This section summarizes the role based on the provided description.

• Oversee customer service activities and develop effective customer service strategies


• Ensure customer satisfaction and manage customer support


• Handle customer inquiries and resolve complaints


• Analyze customer feedback and lead a team of customer service representatives to achieve service excellence

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills


• Strong Analytical Skills


• Excellent Communication skills


• Proven leadership and team management abilities


• Experience in the travel industry is a plus


• Bachelor\'s degree in Business Administration, Hospitality Management, or related field