CS Operations Supervisor: Data-Driven Leader

Shopee; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce platform in Indonesia is seeking a qualified candidate to manage team performance in customer service. The role involves data analysis and collaboration with various teams to optimize customer experience. The ideal candidate has a Bachelor's degree and at least 2 years of relevant experience. Candidates should be data-driven and familiar with contact center operations, as well as tools like Google Sheets and QC 7. Shift work is required.

Qualifications

• Bachelor's Degree in any field required.
• 2 years of working experience preferred.
• Excellent understanding of contact center operations.

Responsibilities

• Manage team performance against KPIs.
• Analyze data for trends and improvements.
• Collaborate with various teams to optimize processes.

Skills

Leadership

Data analysis

Quality control

Education

Bachelor's Degree

Tools

Google Sheets

QC 7 tools

Lean Six Sigma

Job description

A leading e-commerce platform in Indonesia is seeking a qualified candidate to manage team performance in customer service. The role involves data analysis and collaboration with various teams to optimize customer experience. The ideal candidate has a Bachelor's degree and at least 2 years of relevant experience. Candidates should be data-driven and familiar with contact center operations, as well as tools like Google Sheets and QC 7. Shift work is required.