Crypto Chat Support Specialist - Remote & Multilingual

SupportYourApp; Remote; IDR 248.467.000 - 414.113.000; Full time

Job summary

A global Support-as-a-Service company is seeking a Chat Support Consultant to provide customer support for their crypto trading platform. Ideal candidates are fluent in Chinese and have strong English skills, with experience in online customer service. This fully remote role offers flexible scheduling and various benefits, including paid training. Join an international team and help redefine the customer experience in digital finance.

Benefits

Flexible schedule

Fully remote work

Inclusive international environment

Compensation in USD

Paid intensive training

Qualifications

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Positive and responsible attitude.

Responsibilities

• Provide efficient customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries and order disputes.
• Maintain up-to-date knowledge of the company’s trading platform.

Skills

Native Chinese

Strong English proficiency

Online customer support experience

Strong analytical skills

Problem-solving skills

Job description

A global Support-as-a-Service company is seeking a Chat Support Consultant to provide customer support for their crypto trading platform. Ideal candidates are fluent in Chinese and have strong English skills, with experience in online customer service. This fully remote role offers flexible scheduling and various benefits, including paid training. Join an international team and help redefine the customer experience in digital finance.