Courier Operation Field Coordinator

PT Kreasi Nostra Mandiri; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Jakarta Utara is seeking a candidate to manage daily and weekly hub operations, ensuring driver availability and compliance with SOPs. Candidates with 2+ years in logistics management and strong leadership skills are encouraged to apply. The role involves troubleshooting delivery issues and maintaining records of operations.

Qualifications

• High school diploma/GED required.
• A degree in business administration, logistics, or a related field is preferred.
• 2+ years of experience in Logistics Management.

Responsibilities

• Ensure driver availability and hub capacity.
• Evaluate hub performance and troubleshoot delivery delays.
• Build relationships with driver-partners.
• Ensure compliance with SOPs and safety protocols.
• Maintain records of partner contracts and delivery logs.

Skills

Strong leadership

Good networking with the courier community

Strong operations management skills

Education

High school diploma/GED

Degree in business administration, logistics, or related field

Job description

Ensure the daily to weekly capacity of a hub by driver availability and the hub itself.

Ensure the daily, weekly, and monthly evaluation of hub(s) by monitoring and analyzing hub(s) performance and doing quick recoveries to ensure the performance is maintained by troubleshoot delivery delays, customer complaints, and order discrepancies in real time. Liaise with Customer Experience and Warehouse teams for coordinated resolutions to deliver the best customer experience.

Build relationships with driver-partners to ensure good collaboration between Sayurbox.

Ensure the implementation of SOP in the hub(s) and last‑mile operations proceed effectively and ensure all drivers and partners comply with Sayurbox’s SOPs, safety protocols, and documentation requirements.

Maintain records of partner contracts, incident reports, and delivery logs.

Requirements

• High school diploma/GED required.
• A degree in business administration, logistics, or a related field is preferred.
• 2+ years of experience in Logistics Management.
• Strong leadership.
• Good networking with the courier community.
• Strong operations management skills (discipline, ensuring operations run smoothly).