Corporate Helpdesk & Support Manager

PT Eka Mas Republik; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading ISP company in Indonesia is seeking a Corporate Helpdesk & Support Manager to oversee customer service operations and manage support teams. The ideal candidate will have over 5 years of experience, including 3 years in a managerial role, well-versed in telecom environments, and strong analytical and communication skills. This position emphasizes urgency and customer satisfaction.

Qualifications

• 5+ years of experience in the same industry, with at least 3 years in a managerial role.
• Experience in an ISP, telecom, or NOC environment.
• Familiarity with SLA-driven environment and incident management.

Skills

Good communication skills

Analytical skills

Customer service orientation

Team leadership

Experience in high-urgency scenarios

Education

Min S1 majoring in Electrical/Electro/Telecommunication

Job description

Becoming a leading Internet Service Provider business, MyRepublic a member of Sinar Mas, subsidiaries of PT Dian Swastatika Sentosa Tbk, currently are looking for potential candidate to be employed as Corporate Helpdesk & Support Manager with the following details:

• Min S1 majoring in Electrical/Electro/Telecommunication
• 5+ years of experience in the same industry, with at least 3 years in a managerial role
• Good communication & analysis skills
• Experience in an ISP, telecom or NOC environment
• Strong customer service orientation, especially in high‑urgency scenarios
• Team leadership experience: managing support agents or NOC staff in shifts
• Familiarity with SLA‑driven environment, escalations, and issue lifecycle tracking
• Experience handling incident management, problem escalation, and root cause analysis

All confidentiality of submitted applicant data is the company's priority. Only shortlisted candidates will be notified.

Jakarta, ID