Contract Manager

OurTeam; Provinsi Bali; On-site; IDR 667.556.000 - 1.001.336.000; Full time

Job summary

A travel and hospitality management company in Bali is seeking a Key Account Manager to oversee business relations with hotels. In this role, you will negotiate contracts, identify business opportunities, and provide ongoing support and training to hotel partners. The ideal candidate will excel in building relationships, possess strong negotiation skills, and have a background in hospitality management.

Responsibilities

• Act as the key account manager for business relations between the company and hotels/suppliers.
• Identify new business opportunities, products, and offers in coordination with the sourcing market.
• Conduct regular business visits, calls, and meetings with hotels to strengthen partnerships.
• Ensure alignment with customer demands by tracking market trends and adapting contracting strategies.
• Negotiate exclusive deals and seasonal promotions to secure market competitiveness.
• Provide ongoing training and support to hotels on the Supplier Portal to optimize inventory, pricing, and sales.
• Manage over 6,000+ hotels across Bali.
• Negotiate and renew static contracts (Summer/Winter), ensuring compliance with company standards.
• Review contracts before loading and verify accuracy post-loading before activation.
• Ensure contracts include full availability across all room categories, suites, and last-minute (zero release) inventory.
• Negotiate seasonal and permanent discounts to maximize competitiveness.
• Implement and monitor Special Offers (SPOs) based on demand.
• Perform daily yielding for top accounts, benchmarking rates against Booking.com, Expedia, and affiliates.
• Handle group requests (corporate, leisure, events, fam trips) in coordination with operations.
• Approach hotels (chains and independents) to integrate via channel managers or the company’s extranet.
• Negotiate dynamic agreements, focusing on commission levels, competitive rates, and full inventory.
• Oversee the signing and onboarding process until hotels are fully integrated with technology.
• Yield and monitor competitiveness monthly against market benchmarks.
• Train smaller/local hotels without channel managers to use the extranet effectively.
• Supervise and support the Contracting Associate, Operations, Quotation, and CLU teams.
• Provide training in time management, quarterly planning, data analysis, and stress management.
• Motivate, inspire, and guide the team to achieve common goals.
• Assist operations teams in resolving challenges and provide discounts or special deals when required.
• Provide weekly financial, market, and performance reports to global offices and management.
• Weekly financial reports (profit/loss and market positioning).
• Weekly technical reports for system errors, mapping, or inventory issues.
• Market analysis reports with competitor benchmarking.

Job description

Key Responsibilities

• Act as the key account manager for business relations between the company and hotels/suppliers.
• Identify new business opportunities, products, and offers in coordination with the sourcing market.
• Conduct regular business visits, calls, and meetings with hotels to strengthen partnerships.
• Ensure alignment with customer demands by tracking market trends and adapting contracting strategies.
• Negotiate exclusive deals and seasonal promotions to secure market competitiveness.
• Provide ongoing training and support to hotels on the Supplier Portal to optimize inventory, pricing, and sales.

Static Contracting (Seasonal Contracts)

• Manage over 6,000+ hotels across Bali.
• Negotiate and renew static contracts (Summer/Winter), ensuring compliance with company standards.
• Review contracts before loading and verify accuracy post-loading before activation.
• Ensure contracts include full availability across all room categories, suites, and last‑minute (zero release) inventory.
• Negotiate seasonal and permanent discounts to maximize competitiveness.
• Implement and monitor Special Offers (SPOs) based on demand.
• Perform daily yielding for top accounts, benchmarking rates against Booking.com, Expedia, and affiliates.
• Handle group requests (corporate, leisure, events, fam trips) in coordination with operations.
• Provide weekly financial, market, and performance reports to global offices and management.

Dynamic Contracting (Channel Manager & Extranet)

• Approach hotels (chains and independents) to integrate via channel managers or the company’s extranet.
• Negotiate dynamic agreements, focusing on commission levels, competitive rates, and full inventory.
• Oversee the signing and onboarding process until hotels are fully integrated with technology.
• Yield and monitor competitiveness monthly against market benchmarks.
• Train smaller/local hotels without channel managers to use the extranet effectively.

Team Leadership & Development

• Supervise and support the Contracting Associate, Operations, Quotation, and CLU teams.
• Provide training in time management, quarterly planning, data analysis, and stress management.
• Motivate, inspire, and guide the team to achieve common goals.
• Assist operations teams in resolving challenges and provide discounts or special deals when required.

Reporting

• Weekly financial reports (profit/loss and market positioning).
• Weekly technical reports for system errors, mapping, or inventory issues.
• Market analysis reports with competitor benchmarking.