Content Operations Specialist

Weshine; Daerah Khusus Ibukota Jakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A digital solutions provider is hiring for a remote Digital Content Manager role. You will monitor user interactions, edit educational videos, and support community engagement. The ideal candidate has proficiency in video editing tools like CapCut and excellent organizational skills. Remote work experience is preferred. This position offers a unique opportunity to contribute to a growing platform for health professionals.

Qualifications

• Proficiency in video editing software such as CapCut, Descript, Canva, or Adobe Premiere Rush.
• Strong written and verbal English communication.
• Experience in online moderation, community management, or customer support preferred.

Responsibilities

• Monitor and manage the Echo support inbox and user messaging system.
• Edit and produce short-form educational videos following creative guidance.
• Assist in uploading, tagging, and scheduling content for publication.

Skills

Proficiency in video editing software

Strong written and verbal English communication

Excellent organizational skills

Experience in online moderation

Knowledge of AI-assisted editing tools

Tools

CapCut

Descript

Canva

Adobe Premiere Rush

Job description

Job Description

Weshine is hiring for our client (Myecho) based in Australia, for a digital remote role. Myecho is a professional social media platform for allied health professionals and students. It helps them connect, share knowledge, and grow professionally through short videos and community discussions in a secure, verified space.

Based in Australia, Myecho aims to expand to Southeast Asia, America, and Europe to support over 16 million allied health professionals worldwide.

Key Responsibilities

• Monitor and manage the Echo support inbox and user messaging system.
• Moderate user content to ensure compliance with Echo's Terms of Use and community standards.
• Assist in removing inappropriate content and banning users who violate policies.
• Edit and produce short-form educational videos (e.g., for Echo platform tutorial, posts, trailers, and learning previews) following creative guidance from our Echo Content Team.
• Platform Administration & User Support (40%) – Monitor the support email and in-app message centre daily; respond to or escalate user issues (e.g., login, verification, content upload). Review user verification requests and assist with credential validation (AHPRA/student ID/other professional documents – note this module is not currently in place). Perform routine content moderation: Remove or flag posts that breach Echo's community rules (e.g., unprofessional, discriminatory, or promotional content). Identify and report users for suspension or banning based on violation severity. Record and classify user feedback and issues to assist the product development team. Contribute to developing FAQs and auto-reply templates to improve response efficiency.
• Content Management & Video Editing (60%) – Edit short-form videos using CapCut, Descript, or similar tools (vertical 9:16/horizontal 16:9 format preferred for Echo). Add subtitles, visual highlights, and intro/outro elements aligned with Echo brand guidelines. Create short "preview clips" or "trailers" from long-form educational content for posting on Echo or external platforms. Collaborate with the Content Team to enhance videos with Echo's tone and style (e.g., educational yet engaging, professional yet relatable). Maintain an organized content library of creator submissions, edited videos, thumbnails, and metadata tags. Assist in uploading, tagging, and scheduling content for publication across the Explore, Q&A, and Library tabs.

Required Skills & Qualifications

• Proficiency in video editing software such as CapCut, Descript, Canva, or Adobe Premiere Rush.
• Familiarity with subtitle generation, aspect ratio formatting (especially 9:16), and social-media content optimisation.
• Comfortable using team communication tool (Microsoft Teams).
• Knowledge of screen recording tools and the use of iOS/Android simulator for creating tutorials for Echo platform.
• Advanced understanding of AI-assisted editing tools is an advantage.
• Strong written and verbal English communication.
• Excellent organizational skills with the ability to handle multiple tasks across time zones.
• Experience in online moderation, community management, or customer support preferred.
• Attention to detail, particularly regarding user verification and policy enforcement.

Preferred Background

• Experience working in a social-media platform, education technology, or digital-health content environment.
• Familiarity with healthcare or allied-health concepts (bonus, not mandatory).
• Prior remote-work experience in an international or multicultural setting.
• Please include a link to at least two sample videos you have edited in your CV.

Only shortlisted candidates will be contacted for the next step.