Content Moderator

Gear Inc; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading content moderation company in Bali is seeking a Content Moderator to ensure a safe online environment. The role involves reviewing user-generated content and enforcing community standards. Candidates must have strong communication skills in English and Traditional Chinese, with no prior experience required. A willingness to work flexible hours, including weekends, is essential. This position offers an attractive salary, health insurance benefits, and opportunities for career development.

Benefits

Attractive basic salary

BPJS Kesehatan and BPJS Ketenagakerjaan

Private Health Insurance

Monthly internal events

Paid leave

Career path

Free drinks (coffee, mineral water, etc.)

Sport activities and game room.

Qualifications

• Strong written, spoken, listening, and reading skills in both English and Traditional Chinese.
• No experience required, but BPO experience is a plus.
• Willing to undergo training and work on weekends and public holidays.

Responsibilities

• Review user-generated content including text, images, and videos.
• Ensure content adheres to community guidelines.
• Remove material that violates standards.
• Coordinate with supervisors on inappropriate content.

Skills

Excellent communication skills in English

Excellent communication skills in Traditional Chinese

Self-management skills

Ability to work in a shifting schedule

Education

Minimum D3 in any major

Job description

Overview

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

Responsibilities

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manage content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manage and address inappropriate content reports, apply company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Qualifications

• Minimum D3 in any major (all majors are welcome)
• Excellent communication skills in English and Traditional Chinese Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
• New graduates are welcome.
• No experience required. But it will be a plus point if you have it.
• Being able to start working immediately is a strong plus.
• BPO experience is a plus.
• Must be willing to work in a shifting schedule
• Willing to undergo training.
• Willing to work weekends and public holidays
• Willing to be placed in Denpasar, Bali (full WFO)

Benefits

• Attractive basic salary
• BPJS Kesehatan and BPJS Ketenagakerjaan
• Private Health Insurance
• Monthly internal events
• Paid leave
• Career path
• International, fun, and professional working environment:
• Working closely with experienced foreign experts;
• Free drinks (coffee, mineral water, etc.)
• Training and career development opportunities;
• Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali