Contact Center Agent – Hotels

Teleperformance; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Bali is looking for enthusiastic English-speaking agents. As a member of a vibrant team, you will handle customer interactions across multiple channels, including professional phone calls and emails. The role requires a Diploma (D3), 2–3 years of experience in a customer-focused environment, and the ability to work flexible hours. If you are communicative and committed to providing excellent service, we invite you to apply and be part of our dynamic team.

Qualifications

• 2–3 years of experience in Hospitality, Contact Center/Call Center, Customer Service, or Sales.
• Ability to communicate clearly and confidently in spoken and written English.
• Willing to work on a shifting schedule, including weekends and public holidays.

Responsibilities

• Handle calls and emails professionally.
• Provide accurate information about services.
• Upsell properties or services within the hotel chain.

Skills

Fluent in English

Customer-oriented

Professional communication

Education

Diploma (D3) in any major

Job description

Join Teleperformance’s vibrant team in Bali and deliver world-class customer service for a global hospitality brand. We’re looking for enthusiastic, English-speaking agents to handle customer interactions across multiple channels.

Responsibilities

Handle calls and emails professionally.

Provide accurate information about services.

Upsell properties or services within the hotel chain to potential and existing customers.

Qualifications

Minimum education: Diploma (D3) in any major.

2–3 years of experience in Hospitality, Contact Center/Call Center, Customer Service, or Sales.

Fluent in English, with the ability to communicate clearly and confidently in both spoken and written form.

Communicative and customer-oriented.

Willing to work on a shifting schedule, including weekends and public holidays.

Open to candidates with disabilities (must be able to see, speak, and type).

Immediate availability to join on December 22, 2025.

How many years' experience do you have as a Call Centre Operator?

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Have you worked in a call centre before?

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Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.