Conrad Bali - Assistant Manager Guest Activity

Hilton Worldwide, Inc.; gunung pasir jaya; On-site; IDR 497.100.000 - 662.801.000; Full time

Job summary

A leading global hospitality company in Bali is seeking an Assistant Manager for Guest Activity to enhance guest experiences through engaging activities and programs. The ideal candidate will have a minimum of 2 years of experience in guest recreation, excellent communication skills, and a passion for delivering exceptional service. This role offers the opportunity to work in a dynamic team environment within a luxurious setting.

Qualifications

• Minimum 2 years experience in guest recreation or activities, with 1 year in a supervisory role.
• Basic knowledge of safety protocols; First Aid or CPR certification is an advantage.
• Ability to use computers effectively.

Responsibilities

• Assist in planning and executing guest activities.
• Supervise Guest Activity team for delivery according to standards.
• Interact professionally with guests to ensure personalized experiences.

Skills

Excellent interpersonal and communication skills

Fluent in English

Creative and proactive

Education

Diploma or Bachelor’s degree in Hospitality or Tourism

Tools

Hotel administration systems

Job description

A Assistant Manager – Guest Activity is responsible for To assist the Guest Activity Manager in planning, coordinating, and executing a variety of engaging, upscale, and memorable guest activities in line with 5-star hotel standards. The role aims to enhance the overall guest experience and satisfaction through innovative, safe, and professionally delivered recreational programs.

What will I be doing?

• Assist in the planning, organization, and execution of daily, weekly, and seasonal guest activities.
• Supervise the Guest Activity team to ensure programs are delivered according to hotel standards and guest expectations.
• Interact with guests professionally and warmly, ensuring a personalized experience during all activities.
• Coordinate with other departments (F&B, Housekeeping, Front Office, Security) to support seamless execution of events and activities.
• Ensure guest safety and comfort during all organized programs.
• Respond promptly and professionally to guest feedback and work on continuous improvement.
• Support the training, motivation, and development of activity team members.
• Maintain and monitor all activity equipment to ensure safety, cleanliness, and readiness for use.
• Assist in promoting events and activities through in‑house channels (e.g., hotel app, flyers, TV screens).
• Prepare regular reports (daily/weekly) on participation rates, guest feedback, and program performance.

What are we looking for?

• Minimum Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field.
• At least 2 years of experience in guest recreation or activities, with 1 year in a supervisory or leadership role.
• Excellent interpersonal and communication skills.
• Fluent in English (both written and spoken); additional languages are a plus.
• Creative, proactive, and passionate about delivering exceptional guest experiences.
• Basic knowledge of safety protocols; First Aid or CPR certification is an advantage.
• Able to using computers and hotel administration systems.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!