Conrad Bali - Assistant Manager Guest Activity

Hilton; Batukandik; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Manager – Guest Activity in Bali to enhance the guest experience through engaging activities. This role involves planning, supervising, and coordinating various recreational programs while ensuring guest satisfaction. Ideal candidates should have a degree in Hospitality or Tourism, excellent communication skills, and at least 2 years of relevant experience. Join a team dedicated to providing exceptional hospitality in a luxury setting.

Qualifications

• Minimum of 2 years of experience in guest recreation or activities.
• 1 year in a supervisory or leadership role.
• Fluent in English (written and spoken).
• Basic knowledge of safety protocols.

Responsibilities

• Assist in the planning and execution of guest activities.
• Supervise the Guest Activity team.
• Interact with guests to ensure a personalized experience.
• Coordinate with other departments for event execution.

Skills

Interpersonal skills

Communication skills

Creativity

Proactive attitude

Computer skills

Education

Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field

Job description

A Assistant Manager – Guest Activity is responsible for To assist the Guest Activity Manager in planning, coordinating, and executing a variety of engaging, upscale, and memorable guest activities in line with 5-star hotel standards. The role aims to enhance the overall guest experience and satisfaction through innovative, safe, and professionally delivered recreational programs.

What will I be doing?

• Assist in the planning, organization, and execution of daily, weekly, and seasonal guest activities.
• Supervise the Guest Activity team to ensure programs are delivered according to hotel standards and guest expectations.
• Interact with guests professionally and warmly, ensuring a personalized experience during all activities.
• Coordinate with other departments (F&B, Housekeeping, Front Office, Security) to support seamless execution of events and activities.
• Ensure guest safety and comfort during all organized programs.
• Respond promptly and professionally to guest feedback and work on continuous improvement.
• Support the training, motivation, and development of activity team members.
• Maintain and monitor all activity equipment to ensure safety, cleanliness, and readiness for use.
• Assist in promoting events and activities through in-house channels (e.g., hotel app, flyers, TV screens).
• Prepare regular reports (daily/weekly) on participation rates, guest feedback, and program performance.

What are we looking for?

• Minimum Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field.
• At least 2 years of experience in guest recreation or activities with 1 year in a supervisory or leadership role.
• Excellent interpersonal and communication skills.
• Fluent in English (both written and spoken); additional languages are a plus.
• Creative, proactive, and passionate about delivering exceptional guest experiences.
• Basic knowledge of safety protocols; First Aid or CPR certification is an advantage.
• Able to using computers and hotel administration systems.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Conrad Bali

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Spa, Health Club, Recreation