Community Associate

PT Regus Business Centre Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global workspace provider is seeking a Community Associate to provide exceptional service to customers in Surabaya. The role involves managing multiple tasks, assisting customers with their needs, and coordinating events. The ideal candidate is a strong communicator, good at problem solving, and proficient in MS Office. This position offers a competitive salary and opportunities for training and development in a vibrant work environment.

Benefits

Competitive salary

Training and development opportunities

Inspiring work environment

Qualifications

• Ability to manage multiple tasks while providing excellent service.
• Confident in building strong professional relationships.
• Enthusiastic and able to adapt to fast-changing situations.

Responsibilities

• Assist new and existing customers with their needs.
• Organize and manage requests efficiently.
• Coordinate events and prepare documentation.

Skills

Good communication

Problem-solving

Adaptability

MS Office proficiency

Job description

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast‑changing situations
• Confident using MS Office and other basic IT packages

What we offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities

Regus provides places to work for everyone, worldwide. We have built an unparalleled network of office, co‑working and meeting spaces for companies to use in every city in the world. It’s an infrastructure to support every business opportunity. Our network of workspaces enables businesses to operate anywhere, without the need for set‑up costs or capital investment. It provides our customers with immediate cost benefits and the opportunity to fully outsource their office portfolio. It’s a network designed to enhance productivity and connect 2.5 million like‑minded professionals: an instant global community, and a place to belong. Over the past three decades, we’ve led a workspace revolution and created a global community for more than 2.5 million people in over 110 countries.