Community Associate

International Workplace Group plc; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading workspace provider in Surabaya is looking for a Community Associate to enhance customer experiences. You will manage customer inquiries, organize events, and ensure a welcoming environment. Ideal candidates are adaptable, strong communicators, and skilled in problem-solving. Competitive salary and development opportunities are offered.

Benefits

Competitive salary

Training and development opportunities

Bright work environment

Qualifications

• Ability to manage multiple tasks while providing excellent customer service.
• Ability to build strong professional relationships.
• Positive and enthusiastic attitude towards change.

Responsibilities

• Assist customers with inquiries and requests.
• Organize networking events and manage logistics.
• Maintain a clean and welcoming environment.

Skills

Strong communication skills

Problem-solving abilities

Adaptability

Confidence in using MS Office

Job description

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks? The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

About You

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What We Offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities