Commercial Manager

Hilton Worldwide, Inc.; Jakarta Barat; On-site; IDR 492.368.000 - 984.737.000; Full time

Job summary

A leading global hospitality company in Jakarta is seeking a Commercial Manager to lead marketing strategies and oversee sales initiatives. The ideal candidate will have strong selling skills, experience in sales/marketing, and a hospitality qualification. This role involves strategic planning and close collaboration with the General Manager to enhance hotel performance.

Qualifications

• Strong selling skills and techniques.
• Ability to identify needs with probing and listening.
• Strength of character with determination and self-discipline.
• High level of self-confidence, enthusiasm and initiative.
• Ability to deal with different types of people.

Responsibilities

• Support the General Manager in achieving strategic goals.
• Develop and implement marketing strategies.
• Oversee sales and marketing plans.
• Conduct market research and establish pricing strategies.
• Manage human resources within the department.

Skills

Strong selling skills

Ability to identify needs

Self-discipline

High level of self-confidence

Experience in sales/marketing

Education

Hospitality qualification

Job description

Overview

Job Description - Commercial Manager (HOT0BWWC)

Commercial Manager (Job Number: HOT0BWWC)

Work Location: Hilton Garden Inn Jakarta Taman Palem, Jl. Kamal Raya Outer Ring Road Cengkareng, Jakarta Barat Jakarta 11730

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. Hilton brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more. This role supports the hotel’s strategic management by establishing effective working relationships with senior colleagues, in particular the General Manager, and provides support and advice in strategic planning and business development aligned with brand and hotel goals.

What will I be doing?

As the Commercial Manager, you will be responsible for performing the following tasks to the highest standards:

• Provide professional, advisory and executive support to the General Manager in meeting strategic goals.
• Participate in the development and implementation of policies for the department and hotel.
• Plan and develop marketing strategies and promotion plans.
• Oversee and assist in the development and implementation of the hotel’s sales and marketing plans.
• Set clear objectives for the Business Development team, develop individuals’ skills and carry out performance reviews, coaching and training.
• Monitor and evaluate contemporary sales and marketing initiatives and trends.
• Responsible for all marketing activities in the hotel.
• Manage departmental changes and ensure processes and required infrastructure are in place.
• Conduct market research, establish pricing strategies and sales targets for the hotel.
• Manage special projects and other business-related enterprises.
• Ensure efficient utilization of departmental resources.
• Ensure the development, update and maintenance of promotional materials.
• Report on the effectiveness of sales and marketing programs.
• Manage human resources within the department including selection and recruitment, training and development, team building, and performance planning and review.
• Ensure team members are aware of their duties and responsibilities.
• Initiate corrective measures immediately when the well-being and normal operation of the department or hotel are jeopardized.
• Manage guest relations and client services including needs, product knowledge, sales effectiveness, communication skills and feedback.
• Manage departmental expenses and budget; prepare monthly outlook/forecast for related expenses and report to management as scheduled.
• Monitor accounts activities and make adjustments when necessary.
• Implement cost-saving methods for the department in line with corporate policy.
• Ensure revenue-related systems are up to date with accurate information and comply with Hilton International standards.
• Ensure team members abide by hotel policies and procedures.
• Ensure files, correspondence and other relevant business documentation are maintained.
• Liaise with the corporate office to execute and ensure smooth flow of business development initiatives.
• Coordinate with all Business Development departments within the company to maximize sales opportunities.
• Promote the hotel, its image, facilities and services to the general public, customers, the hotel and the community.
• Gain positive exposure for the hotel in mass media and the community, building a solid market presence.
• Participate in Hilton-initiated sales and marketing events and conduct sales promotion trips to target markets.
• Maintain good rapport and communication in the marketplace locally and overseas.
• Research, produce, gain agreement to implement and monitor the annual revenue proposal/plan throughout the year, updating as necessary.
• Respond to changes in the Human Resources function as dictated by the industry, company and hotel.
• Adhere to the hotel’s security and emergency policies and procedures, and ensure team members understand and follow hotel rules and regulations.
• The Management reserves the right to change/extend this job description as necessary during employment.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Commercial Manager serving Hilton Brands works on behalf of our Guests and Team Members. To succeed in this role, you should demonstrate the following:

• Strong selling skills and techniques.
• Ability to identify needs with probing and listening.
• Strength of character with determination and self-discipline.
• High level of self-confidence, enthusiasm and initiative.
• Ability to deal with different types of people.
• Experience and exposure in sales/marketing environment.
• Hospitality qualification or work experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day.