Collection Team Lead - Bandung

Amar Bank; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial institution is seeking a Collection Team Leader to manage the Field Collection team in Bandung. The role involves developing collection strategies, training staff, and negotiating with clients. Candidates must have a Bachelor's degree and at least one year of supervisory experience in collections.

Qualifications

• Minimum of 1 year experience as a Collection Team Leader or Supervisor.
• Proven experience in Collection (both Field and Desk).
• Disciplined with the ability to work independently and in a team.

Responsibilities

• Monitor and manage the performance of the Field Collection team.
• Develop and implement effective collection strategies.
• Negotiate the settlement of Tunaiku arrears with customers.

Skills

Leadership

Communication

Negotiation

Team Management

Decision-Making

Education

Bachelor’s degree (S1)

Job description

Responsibilities

• Monitor and manage the performance of the Field Collection team, ensuring all billing activities are conducted in accordance with SOP.
• Develop and implement effective collection strategies to improve payment rates.
• Provide regular briefings, coaching, and motivation to the team to ensure target achievement.
• Negotiate the settlement of Tunaiku arrears with customers in a professional manner.
• Minimize risks arising from the collection process through proactive risk management.
• Take full responsibility for meeting collection and performance targets.
• Coordinate with internal and external stakeholders to implement strategies and achieve organizational goals.

Requirements

• Minimum education of a Bachelor’s degree (S1).
• Minimum of 1 year experience as a Collection Team Leader or Supervisor, with strong leadership capabilities.
• Proven experience in Collection (both Field and Desk).
• Strong track record in team management.
• Demonstrated ability to make sound decisions within a team setting.
• Excellent communication and negotiation skills.
• Disciplined, with the ability to work effectively both independently and in a team.
• Placement in Bandung