Cluster Sales Coordinator

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Jakarta is seeking a Sales & Marketing professional to support the team with office duties and document preparation.

You will promote the brand, assemble information packages, and assist in managing client inquiries and proposals to maximize revenue while preserving guest loyalty. The role requires handling sales processes, CRM data entry, and coordinating with clients via phone and email, all while upholding The Ritz-Carlton Gold Standards and company

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, emails, typing, faxing, copying).
• Prepare sales-related documents during the sales process (proposals, contracts, banquet orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (brochures, promotional materials).
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Enter, retrieve, reconcile, and verify information in sales software (commissions, leads, third parties).
• Answer guest questions about facilities/services (hours, rates, room types, packages, events).
• Serve as the point of contact for clients via phone and email.
• Follow all company policies; maintain appearance and confidentiality; protect assets.
• Welcome and acknowledge guests; anticipate service needs; thank guests warmly.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number26138173
Job CategorySales & Marketing
LocationJl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Mega Kuningan, Jakarta 12950, Indonesia VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And we promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.