Club Manager

TalentGo; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading venue management company in Tangerang seeks a Club Manager to ensure high standards and customer satisfaction. The ideal candidate will manage staff, budget, and events effectively, aiming to optimize profitability and enhance the customer experience. A Bachelor's degree and four years of relevant experience are required.

Qualifications

• Minimum 4 years of work experience in Sports Center, Hospitality, or Venue Management.
• Experience in Sports Facilities Management and Event Management is essential.
• Strong English language skills required.

Responsibilities

• Ensure padel courts and facilities meet safety and quality standards.
• Establish excellent customer experiences and manage complaints effectively.
• Develop and manage the budget, control expenses, and achieve revenue targets.
• Organize events, leagues, and tournaments to engage members and attract new customers.

Skills

Customer Experience Management

Budget Management

Staff Management

Event Coordination

Proficiency in Microsoft Office

Education

Bachelor's degree in any major

Job description

✨Recruitment for Club Manager from MAD Padel ✨

Venue Management & Maintenance

Ensure padel courts and facilities are maintained to meet safety and quality standards

Schedule regular inspections and coordinate repairs, cleaning, and maintenance as needed.

Customer Experience & Satisfaction

Establishing excellent customer experience, effective complaints management to drive customer satisfaction

Develop and manage programs to enhance customer experience, including membership, loyalty and referral/community programs.

Financial Performance & Budget Management

Develop and manage the budget, control expenses, and achieve revenue targets

Analyze financial data, manage inventory and control costs to optimize profitability

Create and monitor weekly and monthly financial report

Staff Management & Development

Manage hiring, training, and performance of on-site staff, including coaches, guest relations officers, and

Create schedules, manage shift coverage, and ensure effective manpower levels.

Monitor daily attendance and monthly staff payroll, coaches commission

Event & Program Coordination

Organize events, leagues, and tournaments to increase footfall and engage members.

Create and manage annual event calendar

Partner with marketing to promote events and programs to attract new customers and retain members

✅ Qualifications:

Minimum bachelors degree in any major

Minimum 4 years of work experience in Sport Center, Hospitality or Venue Management

Proficient in Microsoft Office (Excel, Word, Powerpoint)

Sport Facilities Management & Event Management

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Club Manager?

How would you rate your English language skills?