Clinic Sales Manager - PIK

Sozo Skin Klinik; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premium skincare clinic in Pluit is seeking a Client Relationship Manager to serve VIP clients. The role requires managing relationships, promoting premium packages, and achieving clinic sales targets. Applicants should have a bachelor's degree and 2–5 years of experience in sales or client service in the beauty industry. The ideal candidate will possess excellent interpersonal skills and knowledge of aesthetic treatments.

Qualifications

• 2–5 years of experience in sales or client service, preferably in beauty, wellness, or healthcare.
• Experience with premium clients is a strong advantage.
• Knowledge of skincare, beauty, and aesthetic treatments is preferred.

Responsibilities

• Serve as the primary point of contact for VIP and high priority clients.
• Achieve individual and clinic sales targets by promoting premium packages.
• Deliver luxury level service enhancing client satisfaction.

Skills

Interpersonal skills

Communication skills

Sales skills

Emotional intelligence

Education

Bachelor’s degree in business, marketing, or health/beauty

Tools

CRM tools

Job description

Responsibilities

• Serve as the primary point of contact for VIP and high priority clients.
• Maintain long‑term relationships through regular follow‑ups and personalized communication.
• Understand clients’ needs and preferences to recommend suitable treatments/products.
• Achieve individual and clinic sales targets by promoting premium packages and high‑end services.
• Upsell and cross‑sell relevant products and services based on client profiles.
• Manage consultations from inquiry to conversion, ensuring a seamless experience.
• Ensure clients are well‑informed of procedures, pricing, aftercare, and expectations.
• Run all clinic initiatives that translate to sales/customer experience & retention.
• Deliver luxury level service that enhances client satisfaction and loyalty.
• Handle complaints or concerns with professionalism and empathy.
• Maintain a clean, welcoming, and premium environment for clients.

Administrative Duties

• Maintain accurate working file SPC.
• Track and report sales performance and client feedback.
• Coordinate scheduling and follow‑ups to ensure timely service delivery.

Job Requirements

• Bachelor’s degree preferred (business, marketing, or health/beauty‑related field).
• Minimum 2–5 years of experience in sales or client service, preferably in the beauty, wellness, or healthcare industry.
• Experience dealing with premium clients is a strong advantage.
• Strong interpersonal and communication skills.
• High emotional intelligence and empathy.
• Proven sales and negotiation skills.
• Professional grooming and confident, pleasant demeanor.
• Knowledge of skincare, beauty, and aesthetic treatments is preferred.
• Familiarity with CRM tools and sales reporting.

Other Requirements

• Flexible with working hours (including weekends and evenings if needed).
• Goal‑oriented and self‑motivated.