Client Service Engineer (CSE)

PT Daiken Dharma Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A growing wood manufacturing company is seeking a Client Service Engineer (CSE) responsible for providing exceptional customer service and technical support. You will conduct field tasks, assist clients with inquiries, and work on design and market analysis to enhance branding. Ideal candidates are detail-oriented, creative, and possess strong communication skills. Knowledge in design software and experience in the wood industry are advantageous.

Qualifications

• Must be able to communicate in English (active and passive).
• Understanding of social media, SEO, and visual content creation.
• Experience in furniture or wood-related industries is an advantage.

Responsibilities

• Assist and respond to customer needs and inquiries, both in person and online.
• Conduct field surveys, inspect products, and handle customer complaints.
• Prepare price estimations based on door model, size, and materials.

Skills

Strong communication skills

Experience in customer service

Basic data analysis

Education

Graduate in Architecture, Interior Design, Product Design, or related fields

Tools

AutoCAD

SketchUp

Corel

Job description

We are a growing wood manufacturing company looking for a Client Service Engineer (CSE) who can provide excellent customer service, handle technical field tasks, and support design, content creation, and market analysis to strengthen the company’s branding.

Job Responsibilities

• Assist and respond to customer needs and inquiries, both in person and online.
• Conduct field surveys, inspect products, and handle customer complaints.
• Prepare price estimations based on door model, size, and materials.
• Create simple designs for catalogues and promotional needs.
• Produce photo/video content and support company social media management.
• Collect and analyze market data to support branding and sales strategies.
• Coordinate with production, QC, and sales teams.
• Identify potential risks related to installation and material usage on-site.
• Prepare reports regarding market trends and product needs.

Qualifications

• Graduate in Architecture, Interior Design, Product Design, or related fields.
• Strong communication skills and experience in customer service.
• Must be able to communicate in English (active and passive).
• Skilled in design software (AutoCAD, SketchUp, Corel, or similar).
• Understanding of social media, SEO, and visual content creation.
• Experience in furniture or wood-related industries is an advantage.
• Able to perform basic data analysis for branding and marketing purposes.
• Knowledge of cost estimation and door/interior materials.
• Detail-oriented, creative, organized, field-ready, and capable of risk management.
• Willing to work mobile.
• Placement in Jakarta (priority for candidates living in Jakarta & surrounding areas).
• Placement in Surabaya (priority for candidates living in Surabaya & surrounding areas).