Client Relations Executive

PT Aspire Consulting Service; Provinsi Bali; On-site; IDR 50,778,000 - 60,822,000; Full time

Job summary

Aspire Consulting Services in Bali seeks a Senior Client Relations Executive to manage relationships from initial discussions through service delivery. You will coordinate with consulting, corporate services, and admin teams, handling multiple clients with strong English communication.

The role requires organizing client needs, documenting actions, and maintaining records, with a focus on confidentiality and professional conduct. Based in Bali or willing to work at the Bali office.

Qualifications

• Bachelor's degree preferred.
• Experience in client relations, account management or professional services.
• Fluent English (spoken and written).
• Confident communicating with international clients.
• Strong organization and documentation skills.
• Proficient with Google Workspace and Microsoft Office.
• Own laptop; Bali-based or willing to work at Bali office.
• Ability to manage multiple clients and priorities independently.

Responsibilities

• Manage day-to-day communication and relationships with assigned clients.
• Conduct initial client discussions and identify business requirements.
• Prepare client briefs, meeting notes, and follow-up actions.
• Coordinate client matters with Aspire's Consulting and other teams.
• Monitor client cases and service progress.
• Provide clear updates throughout engagement.
• Identify additional service opportunities.
• Maintain accurate client records and reporting.
• Participate in client meetings and events.
• Maintain confidentiality and professional standards.

Skills

English proficiency

Client relations

Account management

International comms

Organization & docs

Digital tools

Own laptop

Education

Bachelor's degree preferred

Job description

Internal Position: Client Advisor – Level 2.1

About the Role

Aspire Consulting Services is looking for a Senior Client Relations Executive to join our Client Advisory team in Bali.

This role is responsible for managing client relationships from initial discussion through service coordination and delivery. You will work directly with foreign entrepreneurs, investors, and business leaders who require professional support in establishing, operating, investing, or expanding their activities in Indonesia.

The position requires strong communication, commercial awareness, professional judgement, and the ability to coordinate multiple client matters simultaneously.

Key Responsibilities

Manage day-to-day communication and relationships with assigned clients.

Conduct initial client discussions and identify business requirements, priorities, and concerns.

Prepare clear client briefs, meeting notes, follow-up actions, and internal coordination instructions.

Coordinate client matters with Aspire's Consulting, Corporate Services, Commercial, and Administration teams.

Monitor client cases, deadlines, documents, outstanding requirements, and service progress.

Ensure clients receive clear and accurate updates throughout the engagement.

Identify additional client requirements and potential service opportunities.

Maintain accurate client records and internal reporting.

Participate in client meetings, internal briefings, and business events where required.

Maintain professional confidentiality and comply with Aspire's authority and communication standards.

Requirements

Bachelor's degree preferred.

Relevant experience in client relations, account management, consulting, professional services, corporate services, business development, or similar client-facing roles.

Strong spoken and written English.

Confident communicating with international clients.

Able to manage multiple clients and priorities independently.

Strong organisation, follow-up, and documentation skills.

Professional communication and interpersonal skills.

Comfortable using Google Workspace, Microsoft Office, and digital business tools.

Own laptop required.

Based in Bali or willing to work from Aspire's Bali office.

Preferred Profile

We are particularly interested in candidates who have previously:

Managed client relationships independently.

Coordinated between clients and internal operational teams.

Conducted client discovery or needs-assessment discussions.

Worked in consulting, legal/corporate services, hospitality, property, investment, professional services, or other international business environments.

Handled foreign or international clients.

Compensation

Monthly fixed compensation starts from approximately IDR 5,000,000, depending on verified education, relevant professional experience, and final role classification.

Aspire's compensation structure consists of:

Basic Salary + applicable Education Allowance + applicable Experience Allowance + Hierarchy Allowance + discretionary performance bonus.

Final compensation will be determined following interview, experience verification, and role assessment.

Assessment Period

Successful candidates will enter a maximum three-month probation period, with performance assessed against measurable Client Advisory, communication, discipline, coordination, and client-management KPIs.

Technical knowledge alone is not sufficient for this role. We are looking for someone who can take responsibility for clients, communicate professionally, maintain control of their matters, and operate with limited supervision.