Client Project Manager

Applicable Limited; Jakarta Selatan; Hybrid; IDR 1.002.841.000 - 1.337.122.000; Full time

Job summary

A leading technology services provider is seeking a Senior Associate Client Project Manager in Jakarta to lead client projects and ensure delivery excellence. The ideal candidate should possess strong project management skills, relevant qualifications, and the ability to maintain high levels of client satisfaction. This hybrid role offers a dynamic work environment where you can contribute to innovative projects.

Qualifications

• Manage projects from initiation to completion.
• Establish relationships with stakeholders.
• Ensure client satisfaction and commitment.
• Plan, organize, and execute projects effectively.
• Work under pressure and manage urgent tasks.

Responsibilities

• Interface with stakeholders for project implementation.
• Contribute to pre-sales by providing proposals.
• Ensure project delivery on time and within budget.
• Manage project lifecycle and quality assurance.
• Handle escalations and maintain service levels.

Skills

Project management skills

Relationship building

Customer satisfaction management

Communication skills

Business acumen

Problem-solving skills

Education

Bachelor's degree or equivalent in business and/or project management

Project management certifications (preferably PMP)

Tools

ITIL certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Client Project Manager is a developing subject matter expert, responsible for leading and directing concurrent client projects classified as standard. This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager. The primary responsibility of the Senior Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client’s support operations).

Key responsibilities

• Interfaces with all project stakeholders to take projects from original concept through to final implementation.
• Contributes to the pre-sales process by providing proposals.
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manages client satisfaction, commitment, and expectations to high service levels and manages escalations adequately.
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Performs any other related task as required.

To thrive in this role, you need to have

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent tasks simultaneously.
• Some business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Some influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Familiarity of the industry, domain, or technology related to the client’s project.
• Relevant problem‑solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications

• Bachelor's degree or equivalent in business and/or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required experience

• Moderate level project management experience preferably in a multinational professional services environment.
• Moderate level client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long‑term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.