Client Care Specialist

Esri Australia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Esri Indonesia seeks a Client Care Specialist to provide technical support and consultation for their GIS products. The successful candidate will have a strong background in troubleshooting, excellent client relationship management skills, and at least one year of technical support experience. This role offers significant growth opportunities and a supportive work environment.

Benefits

Dedicated training and development programs

Flexi Benefits

Mobile Phone Allowance

Medical & Insurance

Yearly Salary Increments

Referral Bonuses

Staff Awards

Engaging Events

Qualifications

• Proven experience in technical support within IT or geospatial technology.
• Knowledge of Windows OS; knowledge of Linux, Database concepts (Geodatabase), and Esri Certification a plus.

Responsibilities

• Provide technical support and consultation to clients.
• Troubleshoot system problems and resolve software issues.
• Conduct Esri Software training if required.

Skills

Troubleshooting

Technical Support

Client Relations

Microsoft Office

Geospatial Technology

Education

Degree in Geodetic/Geomatic Engineering, Geoscience Engineering, Computer Science, or equivalent

Job description

Esri Indonesia is a key member of the world's largest group of ArcGIS specialists outside the US - the Boustead geospatial group. As Indonesia's leading authority on Geographic Information System (GIS) technology and Esri’s ArcGIS, we pride ourselves on integrity and trust among government agencies and commercial enterprises.

We are continuously seeking innovative ways to work more efficiently and effectively. That’s where you come in!

About the Role

We are looking for a Client Care Specialist who can provide expertise in implementing ESRI products or GIS technology, support sales and presales activities, and maintain proficiency in ESRI products and related IT technologies.

Your key responsibilities will include:

• Providing technical support and consultation to Esri Indonesia clients (via face-to-face or telephone) to help set up systems or resolve issues.
• Troubleshooting system problems, diagnosing, and resolving software issues.
• Building strong working relationships with customers and professionals, e.g., software developers.
• Managing multiple open cases effectively.
• Evaluating new technology solutions.
• Providing support documentation and relevant reports; working until task completion or referral.
• Logging incident details and resolution times.
• Conducting Esri Software training if required.
• Communicating across departments.
• Engaging in Esri knowledge and skill development.

About You

We seek a seasoned Client Care Specialist with a strong understanding of troubleshooting and managing tickets related to ArcGIS and its technologies.

The ideal candidate will have proven experience in resolving ArcGIS-related issues for stakeholders.

To succeed, you will need:

• A degree in Geodetic/Geomatic Engineering, Geoscience Engineering, Computer Science, or equivalent.
• At least 1 year of experience in technical support within IT or geospatial technology.
• Knowledge of Microsoft Office.
• Knowledge of Windows OS (Linux is a plus).
• Knowledge of Database concepts (Geodatabase is a plus).
• Esri Certification (a plus).
• IT-related Certification (a plus).

Why Esri Indonesia

We foster an inclusive, people-centric environment that values professional excellence and personal well-being. Joining us, you will receive:

• Investment in your growth through dedicated training and development programs.
• Opportunities for career advancement via internal mobility and clear progression pathways.
• Benefits including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increments, Referral Bonuses, Staff Awards, Engaging Events, and more.