City Lead, SPX Express (Kota Jakarta Barat)

Shopee; Indonesia; On-site; IDR 480,000,000 - 720,000,000; Full time

Job summary

S-hopee is seeking an Operations Manager to oversee end-to-end logistics across First Mile, Middle Mile, Sortation and Last Mile in Jakarta area. The role emphasizes HSE compliance, cost-per-parcel control, and leading a high-performing Ops team to meet company targets.

Ideal candidates have 5+ years in express/logistics, strong analytical and leadership skills, and are comfortable traveling across cities as needed.

Qualifications

• Bachelor's degree from any major.
• 5 years of express/logistics experience overseeing multiple regions.
• Strong end-to-end transport operations knowledge across First Mile, Middle Mile, Sortation, Last Mile.
• Analytical and problem-solving skills; Lean/Kaizen knowledge is a plus.
• Strong communication and cross-team collaboration.
• Hands-on leadership with field execution.
• Familiar with TMS/FMS is an advantage.
• Willing to be placed in Kota Jakarta Barat and travel as needed.

Responsibilities

• Implement HSE policies and ensure health and safety within assigned city(s).
• Lead day-to-day operations including First Mile, Sortation Center, Middle Mile & Last Mile.
• Responsible for cost per parcel (CPP) within the assigned city(s).
• Ensure Operations team follow SOPs & WI.
• Achieve targets aligned with company goals and objectives.
• Coach and develop team members per Learning & Development guidelines.

Skills

Leadership

Operations management

Kaizen / Lean

Communication

Team collaboration

Analytical thinking

Problem solving

Project management

TMS/FMS familiarity

Travel readiness

Education

Bachelor's degree

Tools

TMS/FMS

Job description

Job Description:

• Responsible for health, safety, and environment (HSE) implementation and ensure people safety within assigned city(s)
• Lead and manage day to day overall operations including First Mile, Sortation Center, Middle Mile & Last Mile within the assigned province(s)
• Responsible for cost per parcel (CPP) within the assigned city(s)
• Ensure the Operations team follow the company's Standard Operating Procedures (SOP) & Work Instructions (WI)
• Responsible to achieve target that aligned with company goals and objectives
• Responsible to coach & develop team members based on company standard Learning & Development guidelines

Requirements:

• Bachelor's degree from any major
• 5 years of experience in an express or logistics company, with experience overseeing multiple areas or regions
• Strong understanding of end-to-end transport operations (First Mile, Middle Mile, Sortation Center, and Last Mile), along with project and team management experience
• Solid analytical and problem-solving skills (familiarity in Kaizen and Lean practices would be an advantage)
• Strong communication skills with the ability to collaborate effectively across teams
• Hands-on leadership style, leading by example and actively supporting operational solutions on the ground
• Familiar with Transport or Freight Management Systems (TMS/FMS) is an advantage
• Willing to be placed in Kota Jakarta Barat and travel to other cities or regions as needed