City Asociate Outer Surabaya

PT Solusi Transportasi Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading Southeast Asian superapp is seeking a proactive City Associate to manage daily operations in Outer Surabaya. You will oversee demand and supply efficiency, collaborate with local partners, and analyze market trends. The ideal candidate holds a Bachelor's degree and has at least 2 years of relevant experience. Enjoy benefits like term life insurance and flexible work arrangements in a company committed to inclusivity.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental and Birthday leave

Grabber Assistance Programme

Qualifications

• Minimum 2 years of experience in operations management or similar role.
• Familiarity with the Outer Surabaya area.

Responsibilities

• Oversee daily operations related to demand and supply in assigned areas.
• Collaborate with local partners and stakeholders to optimize service delivery.
• Monitor performance metrics and prepare regular reports for management.

Skills

Operations management

Market analysis

Customer satisfaction enhancement

Education

Bachelor's degree in Business Administration or related field

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Role

We are seeking a proactive City Associate to manage day-to-day operations for demand and supply in the Outer Surabaya area, specifically focusing on Sidoarjo, Gresik, Mojokerto, and Lamongan. The ideal candidate will play a crucial role in ensuring operational efficiency and driving growth in these regions. You will directly report to the manager. You will based onsite.

The Critical Tasks You Will Perform

• Oversee daily operations related to demand and supply in the assigned areas.
• Collaborate with local partners and stakeholders to optimize service delivery.
• Analyze market trends and customer feedback to identify opportunities for improvement.
• Coordinate with the logistics team to ensure timely delivery of services.
• Monitor performance metrics and prepare regular reports for management.
• Develop and implement strategies to enhance customer satisfaction and engagement.
• Assist in training and onboarding new team members as needed.
• Act as a point of contact for local issues and escalate concerns to management.

What Essential Skills You Will Need

• A minimum of Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 2 years of experience operations management or a similar role.
• Familiarity with the Outer Surabaya area.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Computer Software & Networking 101-1,000 employees