Cinema Manager - Jakarta

CINEPOLIS INDONESIA; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading cinema company in South Jakarta is seeking an experienced Manager to supervise cinema operations. The ideal candidate will have 3+ years of managerial experience in cinema or customer service environments. Responsibilities include leading a team, ensuring compliance with health standards, and delivering exceptional guest experiences. This role requires strong leadership skills and the ability to work flexible hours.

Qualifications

• Minimum 3 years of managerial experience in cinema operations, retail, F&B, or customer-focused industry.
• Strong leadership, communication, and team management abilities.
• Proven ability to work effectively under pressure in a dynamic, fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.

Responsibilities

• Lead and supervise the cinema team to ensure smooth operations.
• Deliver excellent guest service by fostering a culture of hospitality.
• Ensure compliance with health, safety, and hygiene standards.
• Monitor inventory and stock levels for F&B and retail items.
• Recruit, train, and coach team members to achieve high performance.
• Manage guest feedback and complaints professionally.
• Oversee scheduling, reporting, and administrative duties.
• Ensure cinema equipment and facilities are maintained.

Skills

Leadership

Communication

Team Management

Customer Service

Problem-solving

Education

Bachelor’s Degree in Business, Hospitality, or a related field

Job description

Responsibilities

• Lead and supervise the cinema team to ensure smooth operations across all areas, including box office, concession, ushering, and projection.
• Deliver excellent guest service by fostering a culture of hospitality and responsiveness.
• Ensure compliance with health, safety, and hygiene standards, maintaining a clean and welcoming environment at all times.
• Monitor inventory and stock levels for F&B and retail items to minimize waste and control costs.
• Recruit, train, and coach team members to achieve high performance and service quality.
• Manage guest feedback and complaints professionally, implementing service recovery actions when necessary.
• Oversee scheduling, reporting, and administrative duties to support efficient day-to-day operations.
• Ensure all cinema equipment, facilities, and systems are properly maintained and issues are reported promptly.

Qualifications

• Minimum 3 years of managerial experience in cinema operations, retail, F&B, or a customer-focused industry.
• Strong leadership, communication, and team management abilities.
• Proven ability to work effectively under pressure in a dynamic, fast-paced environment.
• A willingness to work flexible hours, including evenings, weekends, and public holidays.
• Bachelor’s Degree, preferably in Business, Hospitality, or a related field.

Location: South Jakarta, Jakarta, ID

Company: Cinépolis Indonesia