Chief Operating Officer - ISP Business

Michael Page; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading internet service provider in Surabaya is seeking a Senior Operational Leader to develop strategies that align with business goals. The role involves streamlining processes, setting KPIs, and collaborating with executive leadership to drive growth. Candidates must have proven experience in a senior operational role within telecom or ISP, along with strong leadership and strategic thinking skills. Competitive compensation and relocation support are offered.

Benefits

Competitive compensation

Relocation support

High visibility role

Qualifications

• Proven experience in a senior operational role, ideally within telecom or ISP.
• Strong track record in setting and managing KPIs.
• Demonstrated ability to improve operational efficiency and scale businesses.
• Excellent leadership, communication, and strategic thinking skills.
• Willingness to relocate to Surabaya.

Responsibilities

• Develop and implement operational strategies aligned with business goals.
• Set and monitor KPIs across departments to ensure accountability and performance.
• Streamline processes to improve efficiency and service delivery.
• Collaborate with executive leadership to drive business growth.
• Oversee daily operations and ensure smooth execution across all functions.
• Lead cross-functional teams and foster a culture of continuous improvement.

Skills

Operational efficiency

KPI management

Leadership

Strategic thinking

Job description

• Lead strategic growth in a fast-evolving tech sector
• Shape operational excellence

About Our Client

Our client is a well-established internet service provider with a strong footprint in East Java. Known for its commitment to innovation and customer satisfaction, the company is entering a new phase of growth and transformation, aiming to elevate its operational standards and expand its market reach.

Job Description

• Develop and implement operational strategies aligned with business goals
• Set and monitor KPIs across departments to ensure accountability and performance
• Streamline processes to improve efficiency and service delivery
• Collaborate with executive leadership to drive business growth
• Oversee daily operations and ensure smooth execution across all functions
• Lead cross-functional teams and foster a culture of continuous improvement

The Successful Applicant

• Proven experience in a senior operational role, ideally within telecom or ISP
• Strong track record in setting and managing KPIs
• Demonstrated ability to improve operational efficiency and scale businesses
• Excellent leadership, communication, and strategic thinking skills
• Willingness to relocate to Surabaya

What's on Offer

• Strategic leadership role with high visibility and impact
• Competitive compensation and relocation support
• Opportunity to shape the future of a growing ISP business