Chief Engineer

MatchaTalent; Denpasar; On-site; IDR 450,000,000 - 700,000,000; Full time

Job summary

MatchaTalent is seeking a Store Manager for a luxury fashion boutique in Surabaya. You will lead daily operations, drive sales, and ensure an exceptional client experience reflecting the brand's standards.

The role requires 5+ years in luxury retail with full-price boutique management, strong KPI understanding, and leadership skills. A premium service approach and team development are essential.

Qualifications

• Bachelor's degree in any major.
• 5+ years in luxury retail with store leadership responsibilities.
• Experience managing full-price luxury boutiques (handbags, leather goods, fashion accessories).
• Familiarity with luxury retail KPIs (AUR, ATV, UPT, sales turnover, retention).
• Proven ability to achieve sales targets and develop client relationships.

Responsibilities

• Oversee daily operations and commercial performance of a luxury boutique (store-level).
• Drive sales growth while maintaining premium customer service.
• Lead, coach, and develop a team of store staff.
• Manage inventory, merchandising, and store administration.
• Engage high-value clients with personalized service and clienteling strategies.
• Coordinate with management to align with brand standards and store policies.

Skills

Luxury retail

Store management

Clienteling

People management

Retail operations

Inventory control

Sales KPIs

English proficiency

Education

Bachelor's Degree

Job description

The candidate required to work at Ubud, Gianyar, Bali.

Client Overview

Our client is an established luxury retail operator in Indonesia, representing internationally recognized fashion and lifestyle brands across premium shopping destinations.

The company specializes in luxury leather goods, handbags, travel accessories, small leather goods, and selected fashion and footwear collections. With a longstanding presence in Indonesia's luxury retail market, the organization focuses on delivering exceptional customer experiences through premium product offerings, refined store environments, and personalized service.

Operating in prestigious shopping malls across major Indonesian cities, the company is committed to maintaining international retail standards while strengthening customer loyalty and driving sustainable store performance.

Job Role

The Store Manager - Luxury Fashion & Accessories will be responsible for leading the daily operations and commercial performance of a luxury fashion boutique located at Tunjungan Plaza, Surabaya.

Reporting to the Head of Retail, this role oversees store sales, customer experience, team development, inventory management, and operational compliance. The successful candidate will serve as a brand ambassador, ensuring that every customer interaction reflects the brand's service standards while driving sales growth and strengthening relationships with high-value clients.

The ideal candidate is an experienced luxury retail professional with a strong background in full-price boutique management, sales performance optimization, clienteling, and team leadership. This individual should be commercially driven, detail-oriented, and capable of balancing premium customer service with operational efficiency.

Key Responsibilities

• Oversee daily engineering and maintenance operations across the group's resort, villa, and accommodation properties, ensuring all facilities and equipment operate safely and efficiently.
• Maintain and troubleshoot critical systems, including electrical installations, air conditioning, plumbing, water pumps, generators, water heaters, and water treatment equipment.
• Develop and implement preventive maintenance schedules, conduct routine property inspections, and address potential equipment failures before they disrupt hotel operations.
• Monitor swimming pool conditions, chemical levels, filtration systems, and pumps, while overseeing minor civil repairs, painting, carpentry, roof leakages, and general building maintenance.
• Respond promptly to technical breakdowns and guest-related maintenance requests, coordinating repairs to minimize operational disruptions and maintain guest satisfaction.
• Monitor electricity, water, and fuel consumption, identify cost‑saving opportunities, and prepare utility reports and recommendations to improve operational efficiency.
• Manage engineering spare parts, tools, and maintenance supplies while coordinating with external vendors and monitoring the quality, timeliness, and cost of their work.
• Lead, supervise, schedule, and coach a team of approximately 5-6 engineering technicians, ensuring effective task allocation, work quality, and timely completion of maintenance activities.
• Ensure compliance with occupational health and safety requirements (K3), fire safety procedures, building safety standards, and the readiness of emergency equipment.
• Maintain accurate maintenance records, equipment service histories, work orders, and technical reports, and communicate significant operational risks and maintenance requirements to management.
• Coordinate with the General Manager, other departments, suppliers, and contractors on maintenance priorities, equipment replacement, budgeting, and facility improvement projects.
• Support the technical preparation and operational readiness of new properties as the hospitality group expands its portfolio.

Candidate Requirements

• Minimum Bachelor's Degree in any major.
• Minimum 5 years of experience in luxury retail, with substantial experience in store management or equivalent retail leadership responsibilities.
• Proven experience managing full‑price luxury boutiques, preferably specializing in handbags, leather goods, fashion accessories, or premium fashion products.
• Experience in outlet retail alone may not be sufficient; candidates should demonstrate familiarity with full‑price luxury retail environments.
• Strong understanding of luxury retail sales KPIs, including AUR, ATV, UPT, sales turnover, and customer retention.
• Proven ability to achieve sales targets, analyze business performance, and implement effective sales improvement strategies.
• Demonstrated expertise in clienteling, customer relationship management, repeat‑customer development, and personalized luxury service.
• Strong people management skills, including coaching, performance evaluation, staff scheduling, and team development.
• Good understanding of retail operations, inventory control, stocktaking, cash handling, and store administration.
• Familiarity with visual merchandising standards and the importance of brand presentation in luxury retail.
• Strong commercial awareness, analytical thinking, problem‑solving, and decision‑making abilities.
• Excellent communication, interpersonal, coordination, and customer service skills.
• Professional appearance, attention to detail, high integrity, and a strong sense of accountability.
• Basic English proficiency for workplace communication and understanding brand‑related materials.

Job Code: #909