Chatbot Sales Specialist

Insider.; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 333.889.000 - 500.835.000; Full time

Job summary

A leading B2B SaaS company in Jakarta is seeking a Chatbot Sales Specialist to drive growth for the AI-driven Support Agent product. This hybrid role involves new business acquisition, collaborating with Account Directors, and leveraging market insights. The ideal candidate has over 3 years of SaaS sales experience, specializes in conversational platforms, and possesses a hunter mindset. The position offers direct commission tied to performance metrics, fostering growth in Chatbot adoption and pipeline generation.

Benefits

Performance-based compensation

Equal opportunity workplace

Flexible working environment

Qualifications

• 3+ years of SaaS or enterprise sales experience, ideally in CX or AI.
• Demonstrated success in new business acquisition and expansion selling.
• Ability to communicate business value to senior executives.

Responsibilities

• Own the end-to-end sales cycle for new business acquisition.
• Collaborate with Account Directors to close cross-sell opportunities.
• Work with Solution Consultants on enterprise-wide opportunities.

Skills

SaaS sales experience

Conversational platforms knowledge

New business acquisition

Hunters mindset

Fluent in English

Job description

About Us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

About The Role

We’re looking for a Chatbot Sales Specialist to lead growth for Insider’s Support Agent product – our AI-driven conversational platform that powers intelligent customer interactions at scale. This is a hybrid role: You’ll act as the Account Executive (AE) for new business acquisition, driving the full sales cycle from prospecting to close. You’ll also operate as an overlay specialist with Account Directors (ADs) to expand Chatbot adoption within existing accounts. You’ll combine strong hunting instincts, solution selling expertise, and deep product knowledge to unlock the full potential of Insider’s Chatbot offering in the market.

Key Responsibilities

• New Business (AE Motion):
  Own end-to-end sales cycle for new logo acquisition for the Chatbot (Support Agent) product
  Build and manage a strong pipeline through prospecting, outbound, and industry mapping
  Conduct product demos, craft tailored proposals, and lead negotiations to close deals
  Collaborate with marketing to run targeted campaigns and events to generate leads
• Expansion (Overlay Motion):
  Partner with Account Directors to identify, prioritize, and close cross-sell / upsell opportunities within existing customers
  Bring deep product expertise to customer conversations, driving incremental value realization and adoption
  Co‑own forecasting and deal strategy for Chatbot opportunities inside large multi‑solution deals
• Collaboration & Market Development:
  Work closely with Solution Consultants (SolCons) on multi‑product or enterprise‑wide opportunities
  Partner with Product and Marketing to refine regional messaging and competitive positioning
  Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs

Qualifications

• 3+ years of SaaS or enterprise sales experience, ideally in CX, AI, or conversational platforms
• Demonstrated success in both new business acquisition and expansion selling
• Deep understanding of chatbots, automation workflows, or support agent platforms
• Ability to articulate business value to senior executives and technical stakeholders alike
• Proven hunter mindset, self‑driven, and able to manage complex deal cycles independently
• Fluent in English; regional language proficiency is a plus

While we are conquering the world, we are offering you:

• Performance Metrics:
  Attainment of Chatbot‑specific quota (both new business and cross‑sell)
  Growth in Chatbot adoption within existing enterprise accounts
  Contribution to regional pipeline generation, quality, and win rate
• Compensation Base salary + commission tied to Support Agent ACV attainment
• Direct quota credit for new business and overlay quota credit for expansion deals
• High‑impact variable structure rewarding full ownership of pipeline and execution

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.