Chat Support Consultant, Crypto

Supportyourapp; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 417.920.000 - 668.673.000; Full time

Job summary

A leading tech support company is seeking a Chat Support Consultant to provide exceptional customer service in a fully remote, multicultural environment. Ideal candidates will be fluent in Japanese and possess strong English skills, with at least 6 months of experience in live chat support. This role offers flexible scheduling and opportunities for professional growth.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Good bonuses for referring friends

Qualifications

• At least 6 months of experience in live chat support.
• Proof validation skills or payment/banking knowledge.
• Able to work in a high-intensity environment.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Stay familiar with the company's trading platform.
• Build positive relationships with customers.

Skills

Native Japanese

English B2 communication skills

Problem-solving skills

Strong analytical skills

Job description

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via chats and emails
• Stay familiar with the company's trading platform and general market conditions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting‑edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Japanese and English B2 communication skills
• At least 6 months of experience in live chat support
• Personal or professional experience in crypto
• Proof validation skills or payment/banking knowledge
• Strong analytical skills / logical thinking skills / problem‑solving skills
• Able to work in a high‑intensity working environment and put full commitment
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems
• Financial background

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Who are we?

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .